Team Leader
Posted:
Tuesday, 09 April 2024
Valid Thru:
Thursday, 09 May 2024
Index Requested on:
04/09/2024 07:39:04
Indexed on:
04/09/2024 07:39:04
Location:
Hong Kong, HK, , HK
Industry:
Advertising and Public Relations
Occupational Category:
13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME
Hermes is hiring!
Description:
General Role - Assist in the daily store operations and manage team deliver quality service while achieving individual targets, identifying customers' needs, developing client relationships, and delivering post-sale services
- Manage the store independently in the absence of boutique management
- To achieve non-sales objectives (i.e., service provision and visual presentation of the store) in order to enhance customer satisfaction
- To collect, analyze and solve customer complaints
Responsibilities: 1.) Budget and Sales - Help to achieve annual and monthly targets, monitor and review regularly
- Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department
- Analyze sales data and provide constructive suggestions for improvement
- Execute in-store incentive programs to drive sales objectives, evaluate results and effectiveness
2.) Stock and Process Control - Ensure the group procedures are respected and take necessary actions to avoid discrepancy or stock loss
- Work with operation team on regular stock take and be able to explain discrepancies or irregularities
- Identify best-selling, slow moving, aging and overstock items, and to propose concrete action plan
3.) Merchandising - Ensure the visual merchandise corresponds to the product's sales plan
- Suggest visual presentation for improving the sales through of slow-moving items
- Maintain shop display and environment in line with group guideline
4.) Store Operations - Be present in sales floor as shift leader to oversee store operation, assist team whenever required
- Ensure store procedures are properly followed and smoothly operated
- Handle all customer complaints and difficult situations
- Conduct briefing session and act as Key Holders and a contact person in case of emergency
- Propose recommendations to streamline and enhance operational process; eliminate administrative work and reports in order to achieve store optimal efficiency
5.) Team Management - Motivate and coach team member to achieve sales and non-sales objectives
- Observe and review staff's performance with managers on regular basis
- Build morale and foster team spirit, encourage open two-way communication
- Monitor and manage the team to ensure enough manpower on floor to serve customers
- Organize the team to brief other team members after their training session to make sure that all teams share the knowledge
- Identify training need; follow-through team's learning and practices; ensure on-going applications at workplace
6.) Clientele Development and CRM - Support and coordinate company events to develop a closer customer relationship
- Educate and convey brand messages to customers through different means
- Ensure customer database management and proper daily handling: explore new recruitment system to increase customer database
Requirements: - Tertiary education or above
- Minimum 6 years' relevant management experience in luxury retail or similar capacity
- Knowledge of different aspects of shop operations
- Great presentation, communications, and interpersonal skills
- Strong analytical mindset and ability to provide effective solutions
- Good Leadership skills and encourage teamwork
- Curious individual with good problem-solving skills and eager to seek for challenges
- Proficient with computer skills and MS Office
- Good command of written and spoken English and Chinese (Mandarin and Cantonese)
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
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