Responsibilities:

Greet and interact with customers in a professional manner

Identify needs, product interest and enquiries of arriving customers

Reassure customer acknowledge on the timeline, that they will be served by the next available staff

Ensure sales team members availability and ready to serve the customers

Handle and manage any potential queue issues, provide amenity to queuing customer if needed

Arrange and verify walk-in customers' appointment

Maintain good communication with the team, escort customers entering the store and ensure them without having left unattended

Provide feedback to in-charge on queue and Tally management

Update customer appointments throughout the day and record accordingly

Recognize each VIP customers and greet them by their name

Serve aftersales and Web-To-Shop customers

Support cashier job duty when no other available staff

Assist in general store operations and activities

Requirements:

Relevant work experience in retail sales / stock management / customer service field

Cheerful, helpful and ability to perform company's standard of customer service

Assertive and possess good understanding of floor operations

Proactive, good team player, good communication skill

Good common sense on problem-solving

Fluent in both verbal and written English, Cantonese, and Mandarin