Assistant Store Manager, Hong Kong International Airport

Posted: Monday, 24 March 2025
Valid Thru: Wednesday, 23 April 2025
Index Requested on: 03/24/2025 19:16:36
Indexed on: 03/24/2025 19:16:36

Location: Hong Kong, HK, , HK

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Hermes is hiring!

Description:

Store Management / Operations
  • Be responsible of the store in absence of the Boutique Manager
  • Ensures that all company's procedures and systems are clearly understood and followed and run smoothly
  • Coordinate the roll-out of central projects / tools in the store
  • Assist the Boutique manager to prepare monthly reports including business report to management and commission reports

Team management
  • Manage his/her team:
    • Set objectives and assess performance
    • Observe teams on the floor and provide ongoing feedback
    • Organize coaching sessions based on teams' needs
    • Organize work within the team, delegate tasks as needed
    • Communicate key information to teams, notably during morning briefing
  • Motivate teams, recognize individual and team efforts
  • Create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company,
  • Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills
  • Handle disciplinary matters and escalate as needed to Boutique Manager / HR
  • Coordinate with Sales & Service Support Team for rosters
  • Assist the Boutique Manager in organizing team meetings and collaborating to host team activity to maintain team spirit

Sales performance and floor management
  • Manage and monitor one to several floor operations
    • Welcome clients
    • Ensure resources on the sales floor are allocated in coherence with clients flows
    • Organize management back-ups
  • Drive sales performance
    • Assist teams occasionally in the selling process and front-office operations
    • Encourage teams to develop cross-selling
    • Act as role model for sale
    • Follow-up store performance (sales, stock level, shrink rate) and contribute to define and implement action plans with the Boutique Manager and Retail Director (eg: specific incentives, clienteling actions)
    • Managing product sell-out to reach the best optimization of seasonal sell-thru.

Customer Service and CRM
  • Ensure a high standard of customer service within the store
    • Ensure that clients are continuously greeted in coherence with Hermès standards
    • Motivate team members to provide an excellent service to each individual
    • Be an ambassador of Hermès: demonstrate exemplarity and excellence in all client interactions
  • Maintain its client portfolio and identify client development opportunities
  • Take care of VIP clients
  • Handle customer complaints (level 2) and be a strong support to the team in case of conflicts
  • Oversee CRM activities and support teams in clienteling actions

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Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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