General Role:
Reporting to IT Application Supervisor, the role will be responsible for leading the company in the identification, deployment, business support and training / documentation of its business applications and projects.

Responsibilities:

• Leading the company in the deployment of business applications in the region. Managing all aspects of the projects in terms of identification, planning, budgets, status reports, consultant management, steering committee updates, etc
• Provide ongoing support and maintenance for assigned application systems
• Investigate and resolve application problems, handling ad-hoc service requests
• Oversee and monitor the process of the delivery of projects. Work closely with vendors for the project implementation and management
• Leading the development of APAC best practice policies and procedures concerning usage of business applications at a regional level for adoption at a local business level
• Establishing a program of monitoring and reporting on the usage and or adoption of application tools in APAC and report on any issues preventing adoption of these solutions, clearly identifying proposals to overcome potential roadblocks
• Contributing to the APAC initiative to develop, initialize and monitor an on-going educational program for training, knowledge transfer and skills upgrading of local Key Users, in relation to Application tools
• Responsible for business requirement analysis, solution design, UAT, training and manage business expectation
• Effectively manage the resources applied by the APAC Applications team, promoting communications with a focus on added value
• Collaborating with head office on the trends and developments of core business applications

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field, with formal Project Management skills
• At least 3 years of professional experience, including expertise in Windows OS platforms, business applications (Dynamics CRM, Safesforce, CEGID, SAP, etc), and analytics/BI tools
• Experience in a regional or multicultural environment, interacting with business-facing employees
• Familiarity with digital and operational platforms, as well as EPR/SCM systems and concepts
• Strong interpersonal skills, with the ability to develop and maintain solid internal and external relationships
• Effective negotiation skills when dealing with suppliers
• Proactive and self-motivated, able to work under pressure
• Analytical mindset with a service-oriented approach
• Fluency in English, Cantonese and Mandarin
• Availability for non-office hours and travel to Macau is required
• Candidate with more experience may be considered as Senior IT Application ExecutiveA creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25, 185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.