Salesforce Health Cloud Architect

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen, and military family members are encouraged to apply!

Job Summary

The Salesforce Health Cloud Architect will oversee the design and constitute the blueprint for the Salesforce Health Cloud platform, architecture, and integration converting business requirements into technical solutions. Understands the business strategy of client departments, and ensures solutions align with stakeholder priorities, best practice, technical standards, and are in line with enterprise architectural plans. Works directly with Salesforce Health Cloud development teams, administrators and 3rd party vendor partners to provide expert technical direction, instruction, and leadership around complex technical concepts. Collaborates with other department resources to define and support multiple system interfaces, security and data integration. Helps continuously drive TriWest's technical vision by producing Proof of Concept (POC) applications, solutions architecture artifacts, training artifacts, and development guidance artifacts.

The Salesforce Health Cloud Architect maintains awareness of current and emerging Salesforce Health Cloud technologies, information security contractual requirements and IT solution standards; aligns with TriWest's mission and support priorities of the business to deliver quality care to our customer base; represents a collaborative approach to solutions with business operations representatives and senior leadership; approach problem solving with an "anything is possible" attitude.

Education & Experience

Required:

• Bachelor's Degree in Business Administration, Computer Science, Mathematics, Engineering or related field with courses in programming and database systems or equivalent experience
• U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• 7+ years general application development and support experience
• 5 years' hands on experience in Salesforce Health Cloud
• 5 years' experience with a Salesforce DevOps toolset and CI/CD practices
• 2 years' experience leading technical project teams
• Experience with JavaScript, Flows, Apex, LWC, Visualforce, SOAP, REST
• Experience working in an agile environment using Jira or similar solutions
• Experience defining and implementing technical solutions using customer defined objectives
• Experience applying multiple solutions to business problems
• Strong written and verbal communication skills

Preferred:

• Advanced Technical degree
• 10+ years of relevant IT experience in software development, application implementation/support
• Salesforce Certified Application Architect
• Experience with Omnistudio
• Experience in Salesforce Lightning Web Components
• Technical experience working in a government contract systems environment

Key Responsibilities

• Serves as a bridge between strategy and Salesforce Health Cloud solution execution.
• Interface with business representatives and vendors to understand the needs of the business.
• Responsible for the development of complex technology solutions; mapping the business requirements to system/technical requirements to ensure they are in line with the enterprise architectural plans.
• Shares knowledge of how various Salesforce Health Cloud application modules inter-link and affect one another.
• Coordinates the planning, organization and direction of Salesforce modifications related to both current and proposed designs, in collaboration with Salesforce Health Cloud Administrators and development teams.
• Investigates and recommends new tools and applications in support of business needs.
• Oversees the design of UI and workflows based on business needs.
• Analyzes, designs solutions in support of multiple system interfaces and data integration services.
• Suggest and implement programs and initiatives for Salesforce Health Cloud and the IT organization. Leverage experience and knowledge to meet strategic objectives while resolving business, product, and technical challenges.

• Provide input on prioritizing activities of the larger team; helping IT leadership and project managers to manage the resource load associated with new initiatives.
• Capture and share best-practice knowledge amongst the solution architect community.
• Ensure compliance with enterprise architectural design standards and adherence to security protocols/standards in the implementation of projects.
• Render technical support services on project implementation to the project team.
• Perform mentoring and oversight in all areas of the development life cycle.
• Explain technical issues and IT solutions strategies to stakeholders and non-technical professionals.
• Identify and mitigate existing business risks associated with solution architecture.
• Work with Project Managers and Business Analysts to develop high level project schedule resources plan for implementation projects. Lead and collaborate cross-team to ensure successful delivery of solutions.
• Participates in regularly scheduled project review/status meetings internally and with client departments.
• Work in a team environment using Agile Project Management (Scrum) and Test Driven Development.
• Participate in all Scrum activities such as creating user stories, sprint planning, and sprint retrospectives.
• Performs other duties as assigned.
• Regular and reliable attendance is required.

Competencies

Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary.

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions. Ability to read, understand, and maintain information found in white papers and documentation on advanced technical concepts. Ability to stay focused on researching technical concepts for extended periods of time.

High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: General knowledge of data communication architectures, design, and support; General knowledge of the technology impacts on business and how to integrate technical plans to support enterprise business function; Business problem-solving skills; Understanding of project management concepts and techniques, including metrics. Ability to balance how architectural decisions and potential compromises might affect long-term ("big picture") and short-term objectives. Expertise in applications programming methodologies and disciplines; expert knowledge in system analysis and business problem-solving; expert knowledge in Salesforce Health Cloud. Strong collaboration skills.

Working Conditions

Working Conditions:

• Works in a standard office environment, with weekend or nighttime work to implement changes
• Extensive computer work with prolonged sitting

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $144, 000 - $160, 000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.