Global Omnichannel and Digital Customer Engagement Manager

Posted: Wednesday, 02 April 2025
Valid Thru: Friday, 02 May 2025
Index Requested on: 04/02/2025 01:34:25
Indexed on: 04/02/2025 01:34:25

Location: Bad Homburg, HE, , DE

Industry: Advertising and Public Relations
Occupational Category: 11-2022.00 - Management
Type of Employment: FULL_TIME

Fresenius Medical Care Holdings, Inc. is hiring!

Description:

Main Responsibilities:

  • Actively promote, drive and support the implementation of international Omnichannel campaigns embedding digital activation across the entire product portfolio, leveraging Global Digital capabilities while considering country-specific requirements
  • Track the effectiveness of campaigns, events and material - leveraging among others the existing CRM system - by defining and tracking specific KPIs and making data-driven decisions to improve the overall success
  • Animate and develop Omnichannel Customer Engagement workshops & community
  • Provide expertise and guidance on Omnichannel & Digital Marketing best practices
  • Ensure maintenance and development of existing Omnichannel stack (respecting quality, time and budget constraints)
  • Drive the development of Digital solutions and their integration to the existing ecosystem (CRM, CMS, …) and support internal and external promotional activity
  • Support and train end-users on the implementation of Digital capabilities
  • Be responsible for Compliance and Data-Privacy within the assigned scope
  • Foster a cross-functional collaboration among different departments and teams including Marketing, Communication, IT, Legal as well as the Regional and Local organizations

What we expect:

  • University degree in business administration, economics, (digital) marketing, e-commerce, or a related discipline
  • Profpund marketing and/or sales experience, preferably in the healthcare or medtech industry
  • Experience with Activation campaigns, digital campaigns (web, email, Social Media, …), integrated digital stack (CRM, CMS …), analytics
  • Strong and effective communicator across functions and job levels
  • IT affinity and know-how (cloud, mobile/web, digital health)
  • Customer- and quality-centric workstyle
  • Proven (agile) project management skills
  • Proven (agile) project management skills

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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