Global Omnichannel and Digital Customer Engagement Manager
Posted:
Wednesday, 02 April 2025
Valid Thru:
Friday, 02 May 2025
Index Requested on:
04/02/2025 01:34:25
Indexed on:
04/02/2025 01:34:25
Location:
Bad Homburg, HE, , DE
Industry:
Advertising and Public Relations
Occupational Category:
11-2022.00 - Management
Type of Employment: FULL_TIME
Fresenius Medical Care Holdings, Inc. is hiring!
Description:
Main Responsibilities:
- Actively promote, drive and support the implementation of international Omnichannel campaigns embedding digital activation across the entire product portfolio, leveraging Global Digital capabilities while considering country-specific requirements
- Track the effectiveness of campaigns, events and material - leveraging among others the existing CRM system - by defining and tracking specific KPIs and making data-driven decisions to improve the overall success
- Animate and develop Omnichannel Customer Engagement workshops & community
- Provide expertise and guidance on Omnichannel & Digital Marketing best practices
- Ensure maintenance and development of existing Omnichannel stack (respecting quality, time and budget constraints)
- Drive the development of Digital solutions and their integration to the existing ecosystem (CRM, CMS, …) and support internal and external promotional activity
- Support and train end-users on the implementation of Digital capabilities
- Be responsible for Compliance and Data-Privacy within the assigned scope
- Foster a cross-functional collaboration among different departments and teams including Marketing, Communication, IT, Legal as well as the Regional and Local organizations
What we expect:
- University degree in business administration, economics, (digital) marketing, e-commerce, or a related discipline
- Profpund marketing and/or sales experience, preferably in the healthcare or medtech industry
- Experience with Activation campaigns, digital campaigns (web, email, Social Media, …), integrated digital stack (CRM, CMS …), analytics
- Strong and effective communicator across functions and job levels
- IT affinity and know-how (cloud, mobile/web, digital health)
- Customer- and quality-centric workstyle
- Proven (agile) project management skills
- Proven (agile) project management skills
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
Apply Now