As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life. Elanco's promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.

Job Summary

Elanco is investing in its data and information landscape to become more data-driven than ever before, and the Data Engineering and Platforms organization plays a key part of this transformation. As a result of our separation from our former parent company, Eli Lilly, Elanco has created a data environment that leverages modern technologies, platforms, and concepts to support all functions of the business.

Reporting to the Director - Data Platforms, the Data Platforms Operations Lead is responsible for ensuring the operational excellence of the Data Platforms team within the Data Engineering and Platforms organization. This role spearheads ongoing enhancements to our operations with a focus on speed to value, fostering stakeholder trust, and championing continual improvement.

The successful candidate will collaborate effectively to drive consensus regarding our approach to operations, and when appropriate, make decisions on behalf of the whole team. This role is primarily non-project focused, although they may have ownership of tasks within specific projects and/or influence their direction.

Functions, Duties, Tasks:

• Oversee operational health across multiple domains: knowledge, DevOps, security, observability, cost, improvement, and portfolio processes.
• Lead the team in work planning and prioritization, refining a continuously prioritized backlog, and identifying improvement opportunities.
• Act as the initial point of escalation for operational issues impacting stakeholders within the Data Platforms team.
• Collaborate with stakeholders to minimize role overlap, embed the team into service management platforms, and clarify roles and responsibilities.
• Influence Data Platforms priorities by engaging with product owners and leadership.
• Engage in relevant groups and committees to drive positive change within Elanco.
• Educate stakeholders about the team's operational services and define those services.
• Develop standard service offerings, improve service-related knowledge articles, and identify continuous improvement opportunities. Specifically, how to leverage Data Platforms’ capabilities, products, and services) in ServiceNow.
• Document pain points and design new processes to address constraints.
• Lead the execution of common IT processes across Data Platforms solutions and services. (ie. Access Roster Reviews, Periodic Reviews and other CAPA activities.)
• Represent the team in vendor governance meetings and ensure compliance with change management and ITSM processes.

Minimum Qualification (education, experience and/or training, required certifications):

• Holds a Bachelor’s degree in a technical or operational discipline or equivalent work experience.
• Extensive experience in service management, agile team development, and global prioritization.
• Demonstrated skills in stakeholder management, emotional intelligence, negotiation, and time management.
• Strong accountability, decision-making in ambiguous situations, and driving diverse groups to consensus.
• Background in data engineering/platform teams with a customer-oriented, team-based learning approach.

Additional Preferences:

• Industry experience in Animal Health/Life Sciences and familiarity with regulated, ITIL-driven environments.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status