Job Description:

Given the critical role networking plays in today’s connected world, managing the devices that form these networks is a vital operation. Intelligent systems are key to configuring, optimizing, and ensuring the stability and security of such environments. Juniper’s Mist Cloud platform manages large-scale, distributed networks encompassing both wired and wireless devices and is recognized as an industry leader in this space. The world’s largest enterprises and leading institutions rely on our solutions for their reliability, performance, and ease of use.

We are seeking a proactive, customer-focused professional who is passionate about driving customer success. The ideal candidate will excel at communicating with customers, understanding their needs, and resolving complex technical challenges. In this role, you will develop deep expertise in Enterprise Wireless and Wired Networking technologies.

Technical Skills: 802.1x, RADIUS, 802.11 Wireless Standards, layer 2/3 switching and routing, TCP/IP, Wireshark

Responsibilities:
4 years to 8 years of experience in a technical support role in a wireless networking/wireless security company or equivalent education

Strong knowledge required on wireless access points, good configuration and troubleshooting experience
- Strong understanding of Wi-Fi 802.11 networks
- Configure and troubleshoot wireless protocols, including 802.11a/b/g/n/ac/ax, WPA2/WPA3, and 802.1X authentication
- Triage and Resolve Customer Support Escalations from multiple inbound channels
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
- Build and maintain layer 2/3 network testbeds
- Understand features and reproduce customer issues
- File tickets on bugs found
- Analyze logs and pinpoint root causes
- Work with developers and drive solutions
- Excellent troubleshooting skills and the ability to analyze and resolve complex wireless network issues
- Strong communication and collaboration skills, with the ability to work effectively in team environment

Qualifications:

• Knowledge in Layer 2 and Layer 3 Networking
• Knowledge in 802.11 Wi-Fi standards
• Juniper Router & Switch Certifications is a plus
• Have working knowledge of core network protocols (TCP/IP, DNS, DHCP, ARP)
  BE /BA/BS/MS in CS/IT/EC/EEE /EECS or related subject area

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.