CDI - Floor Manager DE/IT/EN - St Moritz

Posted: Sunday, 25 January 2026
Valid Thru: Tuesday, 24 February 2026
Index Requested on: 01/25/2026 19:36:04
Indexed on: 01/25/2026 19:36:04

Location: St. Moritz, GR, , CH

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Permanent, a division of Hermes, is hiring!

Description:

As Floor Manager, your mission is to actively participate in the development of the business, respecting the sense of tradition, quality and service that Hermès aims to promote.

People Management & Development
  • Plan daily activities, set objectives, and allocate tasks to the team.
  • Observe and coach the team on the floor, providing continuous feedback to support individual development.
  • Participate in recruitment initiatives alongside the leadership team, aligned with HR strategy.
  • Lead onboarding activities for new team members and ensure their full integration.
  • Define individual development goals, set clear expectations, and guide team members in their improvement areas.
  • Conduct Annual Performance Appraisals to foster career development and discuss aspirations.
  • Propose development plans to store management and HR.
  • Identify training needs and collaborate with store management and the training manager to address them.


Sales & Client Experience
  • Drive the achievement of sales targets through strong team leadership, with specific responsibility over assigned departments.
  • Develop business strategies and action plans to support the growth of your categories.
  • Cultivate a strong client culture within the team, supporting client discovery, nurturing loyalty, and sharing best practices in clienteling.
  • Support the team in complex sales situations and in handling client complaints.
  • Lead morning briefings, ensuring full team engagement and preparation.
  • Coach team members to enhance data accuracy and improve client contactability, ensuring compliance with privacy and company standards.
  • Contribute to commercial development by leveraging product knowledge, market trends, client insights, and best practices; monitor key performance indicators.
  • Build action plans based on performance analysis to reach targets.
  • Manage buying for your departments by proposing a purchasing strategy based on past performance, observations, client feedback, and market trends.


Operations & Visual Merchandising
  • Support store management in organizing the floor, ensuring optimal coverage and supervision.
  • Collaborate with operations and store management to optimize end‑to‑end store processes.
  • Foster continuous collaboration with the Visual Merchandising team, proposing ideas to enhance the in‑store customer experience.


Profile
  • Minimum of 5 years' experience in high‑end fashion, luxury retail, or a similar role.
  • Fluency in German, Italian, and English; French is an asset.
  • Deep understanding of the St. Moritz clientele, including its seasonal patterns, its multicultural nature, and its high expectations in terms of service and product knowledge.
  • Solid management background, ideally within an international luxury fashion environment.
  • Proficiency with Excel and general IT tools.
  • Exemplary conduct (procedures, communication, attitude, presence on the floor).
  • Strong, charismatic presence with excellent interpersonal abilities.
  • Strong analytical mindset with a passion for developing strategies.
  • Proven leadership skills with the ability to inspire and motivate teams.
  • Professionalism, enthusiasm, dynamism, adaptability, and a team‑oriented mindset.


As a responsible employer, we are committed to ethics, diversity and inclusion. Join the Hermès human adventure!

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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