•Job Summary

We are looking for a highly motivated and experienced Manager to lead our team of Windows Support Engineers. The role involves overseeing the administration, maintenance, and support of Windows-based systems, ensuring operational excellence, and aligning team efforts with organizational goals. The ideal candidate will have strong leadership skills, technical expertise, and a proactive approach to problem-solving and team development.

Key Responsibilities

Team Leadership:

• Supervise, mentor, and develop a team of Windows Support Engineers.

• Delegate tasks and projects effectively, ensuring team productivity and performance.

• Conduct regular team meetings, performance reviews, and individual check-ins.

Operations Management:

• Oversee the maintenance and support of Windows servers, desktops, and related infrastructure.

• Ensure efficient incident and problem management processes, minimizing downtime.

• Monitor system performance metrics and ensure compliance with SLAs.

• Manage escalation processes and ensure timely resolution of critical issues.

Strategic Planning:

• Develop and implement strategies to improve system reliability, performance, and security.

• Identify opportunities for automation and process optimization.

• Contribute to infrastructure planning, upgrades, and migrations.

• Collaborate with IT leadership to align team goals with organizational objectives.

Technical Oversight:

• Provide guidance on complex technical issues and escalations.

• Ensure best practices are followed in the configuration, patching, and security of Windows systems.

• Oversee Active Directory, Group Policy, and domain management.

• Stay updated on industry trends and emerging technologies to recommend enhancements.

Documentation and Reporting:

• Ensure accurate and up-to-date documentation of systems, processes, and policies.

• Generate reports on team performance, incident trends, and system health for senior management.

• Track and report on key performance indicators (KPIs) for system and team effectiveness.

Required Skills and Qualifications

Technical Skills:

• Extensive experience with Windows Server (2016/2019/2022), Windows 10/11, and Active Directory.

• Proficiency in Group Policy management, DNS, DHCP, and PowerShell scripting.

• Knowledge of virtualization platforms like Hyper-V, Azure or VMware.

• Familiarity with cloud platforms (e.g., Microsoft Azure, AWS) and hybrid environments.

• Strong understanding of IT security protocols and compliance standards.

Management Skills:

• Proven experience managing IT teams, particularly in Windows support.

• Strong organizational, decision-making, and conflict-resolution skills.

• Ability to prioritize and manage multiple projects simultaneously.

• Exceptional communication and interpersonal abilities.

Education and Certifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• Relevant certifications, such as:

  • Microsoft Certified: Windows Server Hybrid Administrator Associate

  • Microsoft Certified: Azure Administrator Associate

  • CompTIA Project+ or ITIL Foundation

  • Certified Information Systems Manager (CISM) or similar (preferred).

Soft Skills

• Leadership and team-building capabilities.

• Analytical and problem-solving mindset.

• Ability to work under pressure and handle escalations.

• Focus on continuous improvement and professional development.