Your day-to-day

Ensures the prospecting, loyalty enhancement, promotion and sales of rooms, conferences and banquets for given segments and applies the hotels' commercial policy.

Develops the loyalty, market and strategy for the defined accounts

Suggests and implements sales action plans (account plans, account goals, strategy by segment, calendar-action plan, budget).

Maintains and develops his existing markets, anticipates emerging markets

Travels when required to clients & entertains locally (client visits, client events, etc.) while respecting budgets.

Ensures the processing of important guest requests in a personalized way and formulates proposals adapted to the requests.

Establishes estimates according to clients’ requests and conducts commercial negotiations.

Is responsible for negotiation, site inspections and contract signing.

Key account management with a focus on introspection, developing the account further to maximize opportunities.

Listens constantly to the clients, pays attention to their reactions and comments and to the eventual reasons for dissatisfaction. Informs his hierarchy in order to make the necessary changes to restore client satisfaction.

Enters information into Delphi and Opera (with activity management, notes), coordination of inspection visits, fam trip, etc.).

Rigorously records all information about a potential hotel guest, whether for banquets, conferences or rooms, and transmits this information to the appropriate people.

Keeps up to date with regards to market trends and competitor insights.