Account Executive

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles.

Job Summary

The Account Executive position is held by a dynamic, highly motivated, service-oriented individual providing training and “white glove” service focused on making clients’ lives easier with the ultimate result of increased software utilization/revenue generation, client retention, and stellar Vitu reputation.

Key Responsibilities

• Support, maintain, and retain accounts assigned by the GM.

• Be the face of Vitu, representing the company daily, meeting face-to-face with clients to build a sustainable business relationship built on the best product and best service in the industry.

• Serve as the primary point of contact for assigned dealers, resolving issues and complaints swiftly and effectively, ensuring timely solutions and corrective/preventive actions.

• Identify upsell and cross-selling opportunities, pitching them to existing clients, and communicating interests to Sales.

• Install software, set up new user accounts, troubleshoot and resolve issues, and train dealership personnel on the use of Vitu platforms, taxes and fees, and state motor vehicle requirements for registration and titling service transactions.

• Provide ongoing training related to technology improvements, updated processes and changing regulations.

• Develop a deep understanding of clients’ Objectives, pain points, and desires by asking probing questions to discern improvements needed to maintain and grow client accounts, ultimately advocating for the client by providing information needed to drive efficiency, accuracy, service, and technological improvements.

• Meet with dealership title clerks and finance representatives to review processes and procedures pertaining to their state-required paperwork. Provide assistance to help resolve transactional questions/issues.

• Document each visit and contact in the CRM, adding action items and following the to completion, adding the resolution the the CRM.

• Report issues/situations to dealership management and resolution to ensure the dealer’s continued ability to process.

• Monitor metrics such as dealer error rates, active user list, and dealer licenses to ensure compliance with state regulations, retraining as needed to continually drive accuracy.

• Build and maintain strong business relationships with key dealership personnel including title clerks, finance, and dealership management, establishing trust, credibility and strong relationships. This includes providing dealer support via visit, phone, chat and email as needed, ensuring questions are answered on the first contact.

• Deliver exceptional customer service and support by being responsive and proactive to customer needs.

• Provide consultative services to help ensure that the dealership is following state-required procedures and regulations.

• Navigate the dealer's Dealer Management System to ensure that it is calculating state fees properly.

• Provide hardware support, i.e., printer and scanner issues/questions.

• Promote other applicable Vitu software solutions.

• Be committed to teamwork, treating others with respect, communicating clearly and often, working together toward common goals, bringing ideas and resolutions to your leader and the team, and being present and attentive.

• Provide after hours support, typically on a rotating schedule. When unable to work your scheduled time, work with your team members to trade shifts, updating your leader prior to the shift.

Minimum Qualifications and Experience

• Bachelor’s Degree or equivalent combination of education and related work experience

• 4 years client relationship experience preferred.

• 3+ years of automotive industry experience including title and/or vehicle finance and client support preferred.

• Excellent communication, interpersonal, negotiation, strategic thinking and time management skills.

• Project management and organizational skills.

• Emotional intelligence, empathy, and resilience.

• Ability to work with a diverse group of individuals to extract, define, and document business processes. Strong ability to negotiate and gain consensus across a diverse group of participants.

• Ability to utilize state motor vehicle and internal reports to provide proactive dealer service and additional training to drive accuracy and compliance with state and local legislation.

• Knowledge of state motor vehicle regulations pertaining to registration processing.

• Experience with Chrome and Firefox configuration/settings.

• Ability to utilize various software including Microsoft Word, Excel, Google Suite, and CRM tools.

• Ability to effectively communicate with all levels of dealership management and team members.

• Ability to work independently with limited supervision

• Ability to travel up to 150 miles, one way to dealer locations.

Compensation -

The salary range [or hourly rate range] for this position is: $58, 656 - $83, 600

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure he/she has the opportunity to grow and contribute to the success of our organization.

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -

• Healthcare Coverage for you and your family covering Medical, Dental & Vision

• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

• Generous PTO

• Pet Insurance

• Retirement Planning

• ID Theft Insurance

• Life and Disability Insurance

• Commuter Benefits

• Short and Long Term Disability

• Accident & Hospital, Critical Illness Insurance

• Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.