Program Manager - ATL Outpatient Clinic, Bilingual - (Outpatient Services) - Norcross, GA

View Point Health Job Title: Program Manager ATL Outpatient Clinic, Bilingual Job Code: HCP053/Social Worker, Licensed Spv Shift: Full-Time (40 hours per week on average) Job Hours: 8: 00 AM to 5: 00 PM - Monday through Friday with occasional evening and weekend hours. Base Location: Onsite - Norcross, GA / (Alianza Terapeutica Latina) - ATL Outpatient Clinic Division/Department/Program: Outpatient Services Full-time X Part-time PRN Exempt X Nonexempt The Program Manager ATL Outpatient Clinic, Bilingual manages all aspects of services provided at the Outpatient Center and reports directly to the Center Director. The Center provides clinic-based services for children and adults with mental illness and/or substance use disorders. Services include comprehensive biopsychosocial assessments, treatment and safety planning, individual and group therapies, crisis intervention, and psychiatric and nursing services. In addition to supervisory duties the Program Managers may carry a small caseload and provide direct services as needed to ensure adequate staffing and access to care. Duties and Responsibilities Organizes, directs, and coordinates the delivery of clinical services at the outpatient center to ensure services are adequate, appropriate, and accessible for person(s) served, and in line with DBHDD and CCBHC standards. Provides direct supervision of outpatient clinical staff and paraprofessionals. Demonstrates support and leadership in problem solving and addressing programmatic issues, including staff coverage, PTO/leave, progressive disciplinary issues, etc. Assists in the development of program protocols and regularly assesses team compliance with DBHDD, CCBHC and CARF accreditation standards, as well as agency policy and procedures. Ensures staff understand Open Access, Just in Time scheduling, Hospital Discharge process, documentation and KPI standards and expectations; provides monitoring and guidance for improvements to ensure established targets are met. Manages Failed Claims/Failed Activities to ensure errors are fixed and staff have knowledge to prevent errors, leading to maximum reimbursement for services provided. Works with Director to prepare and submit budget requests based on program needs. Serves as the center liaison with internal and external programs, facilities client transfers in/out of the outpatient program to ensure continuity of care is maintained, and the appropriate level of care is being provided, in accordance with DBHDD service guidelines. Promotes continuous improvement of clinical and administrative processes to include implementation of strategies to improve access to care/scheduling practices, quality services, efficiency, and effectiveness of clinical care (e.g., use of outcome tools- PHQ9, GAD 7, ACE). Assists Center Director in addressing client related issues (including but not limited to client feedback/comments and complaints). Maintains working relationships with other service providers in the agency and community to optimize resources available to the client. Clinical Supervision Provides effective leadership to ensure the clinical team provides effective clinical care using evidenced-based practices and monitors compliance with Suicide Prevention Plan SOP and related policy and procedures. Provides clinical supervision (minimum once monthly) to all clinical staff (regardless of licensure); promotes a team culture of learning that enables staff to openly question, reflect and learn from their practice. Is responsible for professional development and education of staff members including coordinating in-service training; reviewing care plans, assessments, treatment/progress notes and interventions provided. Reviews documentation for conformity to agency and payer requirements. Communicates expectations for Quality Measures to clinical staff and monitors their metrics monthly. Assist staff with identifying barriers to meeting floor values and monitors implementation of improvement plan. Take appropriate corrective actions if metrics are not met each quarter. Clinical Services & Documentation Conducts face-to-face comprehensive assessments, assists with intakes (as needed) to identify problems and service needs. Provides individual, family, or group therapy in accordance with treatment plan and authorizations. (up to 35% of time). Arrange appointment schedule to maximize use of work time/manager duties. Active involvement in crisis interventions/crisis walk-ins and coordination of 1013 process. Identifies unmet needs, reviews available resources, and modifies the treatment plan as indicated. Requests treatment authorizations and re-authorizations within required time frames. Provides and bills only those services that are authorized. Monitors client progress and compliance with the service plan. Writes timely (within 24 hours) progress notes that relate directly to the treatment outcomes described in the service plan. Staff/Talent Management Recommends hires, trains, and evaluates performance of subordinate staff. Utilizes coaching and involves subordinates in the identification and solution of program issues and the implementation of required program changes. Follows FLSA & other legal and agency requirements regarding scheduling, hours worked and granting of compensatory time and overtime for non-exempt subordinates. Reviews time records submitted by non-exempt staff for accuracy and completeness. Apply consistent standards for approval or denial of leave that comply with agency policies and procedures related to use of leave and suggested minimum balances. Monitors staff leave balances and or leave use are below standards and/or take other appropriate disciplinary actions. Team Leadership Effectively manages and guides group efforts; tracks team progress, adequately anticipates roadblocks, changes course as needed to achieve team goals Provides appropriate feedback concerning group and individual performance, including areas of strengths and areas for improvement. Conducts biannual performance evaluations on direct reports. Minimum Qualifications: Masters Degree in a related area from an accredited college or university and Georgia licensed as LPC or LCSW.**LPC must have CPCS certification. ** Previous experience in clinical supervision and management. Must be bilingual in English and Spanish. Note: Some positions require eligibility for licensure. Preferred Qualifications: Experience with CareLogic or other ECR/EMR. At least one year of experience working in Community Mental Health with SPMI and/or SUD. Trained or certified in evidence-based treatments (i.e., DBT, CBT, EMDR, MI). Requirements/Competencies: Must be able to lift 20 pounds, Requires long periods of sitting/standing, Must be 21 years of age, Must have valid Georgia drivers license and Motor Vehicle Record in accordance with company policy. Candidates for selection must pass a criminal background check (including fingerprinting). Must pass a pre-employment drug screen and subject to random drug screens. Any combination of training and experience, which would have enabled the applicant to acquire the necessary knowledge, skills and abilities Note: Some positions may require a valid driver's license. Benefits(for qualified employees): State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts).Paid New Hire Training.Company contributes additional 7.5% of salary to 401(a) Retirement Plan.No employee deduction for Social Security.Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology and travel.Supervision, training, and continuing education opportunities available. View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area.It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. .