Front Office Lead

Northeast Georgia ENT, an affiliate ofSENTA Partners, since 1971 has been a trusted specialty healthcare provider in the Northeast Georgia community. SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow. Position Summary We are seeking an organized and customer-focused Front Office Receptionist to oversee the daily operations of the front office at our ENT and Allergy private practice. The Front Office Receptionist will be responsible for ensuring excellent patient service, and maintaining efficient office operations. The ideal candidate will have strong leadership skills, excellent communication abilities, and a background in healthcare administration. Key Responsibilities Oversee and manage the daily operations of the front office, including patient check-in and check-out, appointment scheduling, and handling patient inquiries.Supervise, train, and mentor front office staff, ensuring high levels of customer service and professionalism.Coordinate with medical and administrative staff to streamline patient flow and optimize office efficiency. Monitor and maintain the cleanliness and organization of the front office area. Handle patient concerns and complaints, providing appropriate resolutions and escalating issues as necessary. Ensure compliance with all practice policies and procedures, including HIPAA regulations and patient confidentiality. Manage the front office schedule, including staff assignments, breaks, and coverage. Assist with billing and insurance verification processes as needed. Maintain accurate and up-to-date patient records and documentation. Collaborate with the Practice Manager to implement process improvements and enhance patient satisfaction. Prepare and provide regular reports on front office activities, including patient volume, wait times, and other key metrics. What We Offer Comprehensive Health Benefits (Medical, Dental, and Vision)Health Savings Account (HSA)Flexible Spending Account (FSA)Short & Long Term DisabilityHolidays & Paid Time Off (PTO)Employee Assistance Program (EAP)Retirement Contribution Program - 401(K) Match