IT Specialist

This position serves as the primary on-site IT resource and is responsible for maintaining reliable and secure technology operations across the facility. The successful candidate will provide help desk support, administer Microsoft 365 and Windows Server environments, maintain network and security infrastructure, support ERP systems, and ensure the availability of critical manufacturing technology. This role requires a hands-on professional who can troubleshoot issues independently, communicate effectively with end users, and manage multiple priorities in a manufacturing environment PRIMARY RESPONSIBILITIES End User Support Install, configure, and troubleshoot desktop and laptop computersDeploy and maintain Windows workstationsCreate and manage user accounts and permissionsSupport printers, scanners, mobile devices, and other peripheralsMaintain IT asset inventory and documentation Microsoft 365 & Identity Management Administer Microsoft 365 environmentManage Exchange Online, Teams, SharePoint, and OneDriveAdminister Active Directory and Microsoft Entra IDMaintain user security groups and access permissionsSupport multi-factor authentication and account security Infrastructure Administration Support Windows Server environmentsAdminister Hyper-V virtual infrastructureMonitor system performance and availabilityManage backups and disaster recovery processesMaintain server and infrastructure documentation Network Administration Troubleshoot network connectivity issuesSupport switches, wireless networks, and internet connectivityMaintain network documentation and diagramsAssist with network improvements and upgradesMonitor network performance and security Security & Compliance Implement and maintain cybersecurity best practicesMonitor endpoint protection and security alertsParticipate in vulnerability remediation effortsAssist with security awareness initiativesSupport incident response and recovery activities Manufacturing Systems Support Support ERP software and related business applicationsCoordinate with vendors to resolve application issuesSupport production floor technology and connected systemsMaintain uptime of critical manufacturing systems Physical Security & Communications Support camera surveillance systemsMaintain door access control systemsSupport phone systems and related communications technologies