Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO' s wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO' s regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

Job Summary:
We are seeking a highly motivated Director of Service to lead customer service operations and account management across multiple healthcare facilities. This role ensures consistent service delivery, drives operational excellence, and supports customer retention through team leadership, program implementation, and hands-on field support.

Key Responsibilities:

• Enforce company policies and ensure SOP compliance across accounts
• Lead, train, and develop Client Relations Managers and on-site distribution personnel
• Oversee performance management and regular coaching
• Partner with operations to resolve customer issues and improve service outcomes
• Manage new account start-ups and ongoing customer reviews
• Drive customer retention and satisfaction across assigned region
• Promote and train on handheld technology and internal systems

Qualifications:

• 5–8 years of sales/service experience in healthcare or similar industry
• 3–5 years of supervisory or management experience
• Proven ability to lead teams, solve problems, and drive customer satisfaction
• Strong communication and organizational skills
• Proficient in Microsoft Office and technology adoption
• Ability to travel 30–50% as needed

Work Environment:
Office and healthcare facility settings; light physical work required (lifting up to 20 lbs).

What we can offer you as a full-time associate:
Competitive pay
Paid Holidays
Paid Time Off Program (PTO)
401(k) w/Employer Match
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Medical, Dental, and Vision Programs
Basic Life/AD& D Insurance
Long-Term Disability (LTD)

Why work for Novo Health Services?

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.
Complete an on-line application at www.novohealthservices.com!
All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.