Job Title: Integrated Warehousing Services (IWS) – Program and Operational Excellence Director

Location: Atlanta, GA

DHL Global Forwarding manages the flow of goods and information across customers’ global supply chains through air, ocean, and ground transportation, customs brokerage, and dedicated warehousing/distribution solutions. As part of Deutsche Post DHL—the world’s leading logistics company operating in 220+ countries—we offer global reach, industry expertise, and exceptional career opportunities.

Learn more at: http: //www.dhl-usa.com/en/careers/jobs.html

Position Overview:

The IWS Program and Operational Excellence Director is responsible for leading the strategic expansion, governance, and performance of Integrated Warehousing Services (IWS) across DHL Global Forwarding USA. This role ensures end‑to‑end alignment of operational standards, drives continuous improvement, and strengthens product scalability across Stations and 3PL partners.

The Director will champion operational excellence initiatives, develop structured governance models, and ensure compliance with global and regional product requirements. This position also plays a critical role in accelerating the growth of the Station‑led warehousing portfolio, which currently represents 9% of the IWS footprint and is expected to scale significantly in the coming years.

Key Responsibilities:

• Develop and execute nationwide strategic initiatives to scale the IWS product and enhance operational consistency.
• Implement governance frameworks, performance standards, and compliance protocols across all warehousing touchpoints.
• Drive operational excellence projects, including KPI optimization, workflow improvements, and best‑practice sharing.
• Partner with Stations and 3PLs to evaluate operational capability, identify gaps, and implement corrective actions.
• Collaborate with Product, Finance, HR, and Operations leadership to support capacity expansion, capability growth, and long‑term strategic planning.
• Lead structured audits, performance reviews, and quality management initiatives to ensure operational integrity.

Skills & Qualifications:

• 10+ years of leadership experience in warehousing, supply chain, or multi‑site operations.
• Proven success in program management, operational excellence, and process optimization.
• Strong knowledge of warehouse systems, compliance frameworks, and productivity methodologies.
• Demonstrated ability to lead transformation, influence cross‑functional teams, and execute at scale.