Title: Deposit Operations Manager

Department: Deposit Operations

Reports to: Operations Manager

Overview:

Direct supervisor of Deposit Operations staff. Ensures timely transaction processing and adherence to policies and procedures. Coordinates the section’s activities with other areas of the bank.

Essential Duties:

• Manage and train operation employees and prepare annual performance reviews
• Support customer service staff with deposit and loan operations inquiries; escalate to Senior Operations Officer when necessary
• Check exception report and provide written explanation to management
• Perform operational and administrative tasks such as incoming and outgoing wire transfer, ACH transactions (CD Interest, Loan Payment, Cash Management, Returns, etc.), research, exception, reclamation by other institution or government, and adjustment processing on deposit accounts
• Manage foreign currency services including currency orders, wires, and cash letters
• Prepare Non-posted, Suspense, NSF, Chargebacks, Reg-E claims, Proof Over/Short, etc.
• Provide deposit-related reports for Board Meeting (Accounts Activities, Overdrafts, Branch Deposit Trend, Remote Deposit Capture, Cash Management, etc.
• Process garnishments, levies, summons, subpoenas, and other legal demands
• Process all fraudulent transaction related to Debit Card, Check, or ACH
• Reconcile FRB & FNBB accounts daily to ensure all transactions are processed accurately
• Review appropriate reports to identify customers who may be kiting suspects, repeat overdrafts, or customers that continually draw against uncollected funds – notify Senior Operations Officer to determine actions necessary to protect the Bank against possible loss

Education/Additional Training or Certifications:

• Associates degree or equivalent work experience

Knowledge/Experience:

• Software skills including Microsoft Office, Adobe, Internet, and Email
• Effective interpersonal relationships with management and team members
• A thorough understanding and application of all policies, procedures and regulations pertaining to the work of Deposit Operations
• Ability to effectively manage time as related to daily tasks
• Ability to solve practical problems and interpret a variety of instructions furnished in written, oral or schedule form
• Ability to prioritize multiple demands in a high pressure environment

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.

AAP/EEO Statement:

Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.