Overview:

• Answer calls to support customers with online banking and cash management questions and or issues
• Utilize ticket portal system to resolve and track issues as created by system users
• Monitor and respond to customer questions/issues through our online banking (OLB & D1B) systems
• Create and maintain customer access and limits to various systems (OLB, D1B, Zelle, mobile banking, Remote Deposit, Cash Management – ACH, wire)
• Review assigned daily reports to track system changes conducted by various users
• Provide computer/network support relating to software & hardware problems reported by users
• Maintain an adequate level of knowledge of operating system & application software used in order to provide a high level of support to users.
• Monitor & evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making them more efficient
• Participate in team meetings and vendor user group meetings to learn of new products and services.
• Assist in training users on system applications, tokens and remote deposit machines.
• Test software and hardware to evaluate ease of use and whether product will aid user in performing work. Write software and hardware evaluation and recommendation for management review.
• Communicate with vendors (FIS) to support teams with system issues.
• Assist Sr. Operations Manager and Applications Support Manager with various projects
• Perform all duties in compliance with BSA/AML regulations and requirements
• Monitors and reports suspicious activity to the BSA Officer

• Associates degree or equivalent work experience

• Minimum 2+ Years work experience in a banking environment
• 2 Years work experience with FIS applications or similar core system
• 2+ Years work experience with online banking/cash management
• Thorough understanding of ACH transactions and NACHA guidelines
• Software skills including Microsoft Excel, Adobe, Outlook, etc

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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