Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Omnichannel solutions, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Collaborate with software development and product teams to understand the scope, requirements, and specifications of payment terminal applications.
• Develop and document detailed test plans, test cases, and testing strategies for functional, performance, and security validation.
• Ensure that test plans cover all aspects of the software, including card payment workflows, communication protocols (NFC, EMV, etc.), and transaction processing.
• Execute both manual and automated test cases, validating the correctness and functionality of the applications.
• Validate terminal firmware, secure payment processes, and the communication between terminals and backend systems
• Work closely with developers and other stakeholders to troubleshoot and resolve issues promptly.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Understanding of PCI-DSS (Payment Card Industry Data Security Standard), PA-DSS, and other relevant compliance frameworks for payment systems.
• Familiarity with global payment standards such as EMVCo specifications.
• Testing Tools: Proficiency in using testing tools like Qtest, Selenium, Appium, Postman, or similar for automation.
• Payment Terminal Experience: Sound knowledge on payment terminal systems, including EMV, contactless (NFC), magstripe, and mobile payment solutions.
• Knowledge of Protocols: Experience with protocols such as ISO 8583, APDU, and TCP/IP as they relate to transaction processing.
• Automation Skills: Experience in designing and executing automated test scripts for payment applications
• Bug Tracking Systems: Experience with Jira or similar bug tracking tools.

Preferred qualifications, capabilities, and skills

• Strong analytical skills to identify potential issues, troubleshoot, and ensure full coverage of test cases.
• Excellent problem-solving abilities and an attention to detail.
• Strong written and verbal communication skills to report findings, explain technical issues, and collaborate with stakeholders.
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational skills to manage multiple test cases and timelines simultaneously.
• Adaptability to quickly learn new systems, tools, and processes
• Programming Languages: Knowledge of scripting or programming languages (e.g., Python, Java, C++) is a plus.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans