Job Title: Software/Firmware QA Engineer

Reports To: Firmware/Software Engineering Manager

Department: Engineering & Product Development

Location: HQ – Duluth, GA

Work Schedule: Hybrid: 4 days in office / 1 day remote

Salary Range: $99, 000-$105, 000. Bonus Eligible.

FSLA Status: Exempt

At IPA, we believe in valuing our employees' well-being and providing comprehensive benefits that support both their personal and professional lives. Enjoy paid holidays & flexible time off, comprehensive healthcare including Telemedicine, HSA & FSA options, and Company-paid life and disability insurance. Plan for the future with a 401k match and Employee Stock Purchase program.

Job Summary:

The Software/Firmware Quality Assurance Engineer is responsible for developing and executing manual and automated tests to ensure the quality and reliability of software applications and machine firmware. This role plays a critical part in the product development lifecycle by ensuring that both new and existing systems meet established quality standards. Reporting directly to the Firmware/Software Engineering Manager, the Software/Firmware Quality Assurance Engineer will collaborate closely with Product and Engineering teams to align testing efforts with ongoing development. Responsibilities include creating detailed test plans and test cases, conducting thorough testing, and documenting and reporting defects for resolution. The ideal candidate will also coordinate with Service teams to investigate and validate customer-reported issues, facilitating prompt remediation with Product and Engineering. Strong analytical skills, attention to detail, and a proactive approach to quality assurance are essential for success in this role.

Key Responsibilities:

Test Planning, Development & Execution:

• Design, create, review, execute, and maintain manual and automated test cases to ensure products meet design specifications and quality standards.
• Conduct manual test cases and manage automation test cases across multiple projects.
• Review requirement specifications and translate them into comprehensive test plans.
• Present test plans for review and sign-off with stakeholders.
• Analyze test results and contribute to the resolution and root cause analysis of test failures.
• Review test plans, test procedures, and testing infrastructure to ensure adequacy, completeness, and accuracy.
• Develop tailored testing strategies optimized for each situation and communicate effectively with stakeholders.

Automation & Tools Development:

• Identify and develop test tools that enhance team productivity and overall quality.
• Produce and maintain measurable improvements in QA efficiency through effective test automation.

Collaboration & Communication:

• Collaborate with development engineers and product managers to design, develop, and execute test plans for both new and existing projects.
• Work closely with stakeholders to communicate the status of product issues and bugs.
• Coordinate with Service teams to investigate, validate, and triage customer-reported bugs.
• Facilitate issue resolution with Product and Engineering teams.

Product Knowledge & Documentation:

• Develop subject matter expertise in software and firmware products and their interrelationships.
• Maintain detailed documentation of test activities, findings, and outcomes.
• Demonstrate strong organizational, problem-solving, and technical skills to drive results.

Security, Compliance & Other Duties:

• Ensure all confidential records are secured and customer account information is protected.
• Adhere to established security safeguards, QA procedures, and company policies.
• Keep management informed of QA activities and significant issues.
• Support the Director of Product Development as needed.
• Perform other duties as assigned to support product quality and development efforts.

Qualifications:

Educational and Experience Requirements:

• Bachelor’s Degree in Engineering, Computer Science, Management Information Systems, Information Technology, or related engineering discipline focus or equivalent technical degree.
• 5+ years of experience as a QA Engineer with experience in QA test methodology, concepts of systems, manual, automated, integrated, and performance testing.
• 2+ years of experience in testing embedded systems, firmware, or hardware-software integrated products is highly preferred.
• Experience working closely with cross-functional engineering and product teams.

Skills & Qualifications:

• Familiarity with Agile/Scrum development methodologies and continuous integration/continuous deployment (CI/CD) practices.
• Strong understanding of QA methodologies, testing types, and best practices across the software development lifecycle (SDLC).
• Proficiency in creating detailed test plans, test cases, and test scripts.
• Hands-on experience with automated testing tools, test management platforms, and bug-tracking systems (e.g., Jira).
• Familiarity with scripting languages (e.g., Python, JavaScript) and version control tools (e.g., Git).
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Ability to communicate clearly and effectively with technical and non-technical stakeholders.
• Self-motivated and able to manage multiple priorities in a fast-paced environment.
• Strong documentation and organizational skills, with the ability to maintain accuracy under pressure.
• Knowledge of secure testing practices and experience working with confidential and sensitive data.

About Us:

IPA is a global leader in innovative linen and specialty uniform distribution solutions. Our cutting-edge software and hardware empower you to efficiently manage distribution, enhance staff satisfaction, reduce infection risks, and lower costs. Proudly made in the U.S.A, our solutions are trusted by over 1, 000+ hospitals worldwide. Since our inception in 1995, IPA has evolved into the industry frontrunner, serving more than 1 million healthcare professionals daily. From community hospitals to top academic hospitals, including 18 of the 20 hospitals on the U.S. News and World Report Best Hospitals Honor Roll 2024-2025, our technology sets the standard for excellence.

For more about life at IPA visit

https: //www.thinkipa.com/careers

IPA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

COVID-19 considerations:

IPA is mandating that all of our employees must have the COVID vaccine. To be considered for this position, you must be fully vaccinated before the start of employment. Exemptions and accommodations will be made for legitimate religious or medical reasons.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.