Product Engineer

At IPA, we believe in valuing our employees' well-being and providing comprehensive benefits that support both their personal and professional lives. Enjoy paid holidays & time off, comprehensive healthcare including Telemedicine, HSA & FSA options, and Company-paid life and disability insurance. Plan for the future with a 401k match and Employee Stock Purchase program.

Are you a hands-on problem solver who thrives on diagnosing complex issues and driving real-world product improvements? IPA is looking for a Product Engineer – Sustaining Engineering to join our team and support the performance, reliability, and evolution of our hardware-based products. This is a high-impact role that bridges Engineering, Customer Support, Quality, and Operations to ensure fielded products perform at their best every day.

What You’ll Do

• Own and resolve high-impact product issues escalated from the field, support, and operations teams.
• Lead root cause investigations and implement long-term, design-driven corrective actions.
• Work cross-functionally to improve serviceability, reliability, and overall product quality.
• Support hardware and firmware validation, testing, and design updates.
• Travel as needed to support critical field escalations and product troubleshooting.
• Maintain product documentation, including test procedures, technical reports, and design changes.

What You Bring

• Bachelor’s degree in Engineering (Mechanical, Electrical, Mechatronics, or similar) OR an associate degree with 7+ years of technical support or field service experience OR 10+ years of progressive, hands-on experience in electromechanical troubleshooting in lieu of a degree.
• 3+ years in product or sustaining engineering, ideally supporting hardware-based systems.
• Deep experience diagnosing complex issues across machinery, firmware-enabled hardware, and supporting software environments.
• Proficient with tools such as Salesforce, Jira, and diagnostic platforms; able to navigate schematics, logs, and technical documentation confidently.
• Strong communicator with excellent documentation and customer service skills; able to collaborate effectively across teams.
• Self-starter with critical thinking skills and the ability to manage multiple priorities independently.
• Hands-on and inventive comfortable prototyping, debugging circuits, refining CAD models, and 3D printing functional components.
• Proficiency in CAD tools (SolidWorks or AutoCAD) and a working knowledge of embedded system behavior.
• Willingness to travel up to 15% for field support or validation work.

You’ll Excel If You:

• Own problems from start to finish and don’t stop until the root cause is resolved.
• Are energized by cross-functional collaboration and aligning diverse teams toward a common goal.
• Think like a systems engineer—understanding how mechanical, electrical, and software elements work together.
• Communicate clearly and confidently, even when solving issues under pressure.
• Constantly look for ways to improve product quality, serviceability, and long-term customer satisfaction.

About Us:

IPA is a global leader in innovative linen and specialty uniform distribution solutions. Our cutting-edge software and hardware empower you to efficiently manage distribution, enhance staff satisfaction, reduce infection risks, and lower costs. Proudly made in the U.S.A, our solutions are trusted by over 1, 000+ hospitals worldwide. Since our inception in 1995, IPA has evolved into the industry frontrunner, serving more than 1 million healthcare professionals daily. From community hospitals to top academic hospitals, including 18 of the 20 hospitals on the U.S. News and World Report Best Hospitals Honor Roll 2024-2025, our technology sets the standard for excellence.

For more about life at IPA visit: https: //www.thinkipa.com/careers

IPA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

COVID-19 considerations:

IPA is mandating that all of our employees must have the COVID vaccine. To be considered for this position, you must be fully vaccinated before the start of employment. Exemptions and accommodations will be made for legitimate religious or medical reasons.