IT Application Specialist (AI Focus)

IPA is seeking a motivated IT Application Specialist to join our team in an exciting role that bridges traditional IT support with emerging AI technologies. This is an excellent opportunity for someone with 2-3 years of IT experience who wants to build expertise in AI while providing essential technical support. You'll learn from experienced professionals while contributing to both daily IT operations and exciting AI initiatives.

This role offers a unique career path into AI technology while maintaining valuable IT support skills, perfect for early-career professionals passionate about emerging technologies.

What You’ll Do

• Provide frontline technical support for hardware, software, and cloud platforms
• Assist with implementing AI tools and automation workflows under mentorship
• Support data preparation and validation for AI projects
• Troubleshoot and resolve IT issues while documenting solutions
• Help deliver AI tool training and create user documentation
• Learn and support Salesforce administration with Einstein AI features
• Monitor AI system performance and report metrics
• Participate in AI project planning and implementation meetings
• Ensure security protocols and compliance for both IT and AI systems
• Partner with departments to identify AI opportunities

What You Bring

• Bachelor's degree in Computer Science, Data Science, IT, or related field
• 2-3 years of IT support experience with strong troubleshooting skills
• Introductory exposure to programming (Python, PowerShell, or similar) through coursework, bootcamps, or self-learning
• Experience with Windows OS, Microsoft 365, and ticketing systems
• Understanding of networking fundamentals and cloud concepts
• Demonstrated interest in AI through coursework, projects, or certifications
• Ability to write basic scripts or automation tools
• Detail-oriented with excellent documentation habits
• Self-directed learner eager to grow technical skills
• Excellent communication skills for both technical support and AI consulting
• Ability to prioritize, multitask, and follow through on resolution in a fast-paced setting

You’ll Excel If You:

• Are passionate about learning AI while building IT expertise
• Thrive in a role that combines support duties with innovation projects
• Can translate technical concepts for non-technical users
• Stay curious and actively pursue continuous learning
• Work well both independently and as part of a team
• Take initiative to identify improvement opportunities

Why Join IPA?

At IPA, you're not just joining a company, you're joining a team that's redefining automation in healthcare and hospitality. We invest in our people with meaningful work, a collaborative environment, and benefits that support both your personal and professional success.

When you join IPA, you’ll enjoy:

• Generous paid time off and company holidays
• Comprehensive healthcare coverage: medical, dental, vision, and Telemedicine
• Health Savings Account (HSA) with company contributions, plus optional FSA plans
• Company-paid life and disability insurance
• 401(k) with company match to support your retirement goals
• Employee Stock Purchase Plan (ESPP) own a piece of what you’re building
• Tuition reimbursement to support continued learning and development
• Paid parental leave for when your family grows

At IPA, we believe your career should be both meaningful and sustainable. If you're ready to make a real-world impact and grow with a company that invests in you, we’d love to meet you.