Job Summary

The Item Processing Specialist will be responsible for day-to-day operations in Item Processing. Duties within the department include RIM (Review & Manual Returns), check adjustments, FED adjustments, collections, Subpoena processing & research, daily balancing of in clearings, processing of return deposit items, bank by mail, third-party depository posting, and general support for bank branch offices.

Key Responsibilities / Essential Functions

• Subject matter expert for Item Processing.

• Processes NSF’s and non-post items, chargeback items, large dollar item verification, address changes, dormant account release requests, and stop payments in a timely manner.

• Process legal matters such as: Tax Levies, Garnishments, Freezes, Subpoenas, and Summons.

• Prepare adjustment such as encoding errors, duplicate presentments, and fraudulent items.

• Process collection items, verification of deposit and return mail processing.

• Performs document administration and management tasks to file, safe keep, image, and audit documents.

• Prepares appropriate customer correspondence and notices.

• Takes ownership of problem resolution on deposit products and services, identifying the issue, resolving, and following up with customer to ensure satisfaction.

• Assists with reviewing, processing, and performing daily operational duties including workflows.

• Develops and maintains an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of inquiries.

• Cross-trains to perform other functions and duties assigned in Deposit Operations.

• Maintains confidentiality and security of sensitive information.

Job Requirements

Education:

• High school diploma or equivalent required.

Required:

• 5+ years’ experience in a financial institution required, preferably in a back-office operations or card services area.

• Basic knowledge of accounting, balancing principals, and bank operations.

• Demonstrated technology skills, including intermediate proficiency with Microsoft Office Suite.

• Initiative and accuracy required, as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss.

• Detail-oriented and organizational skills.

• Time management skills, ability to multi-task.

Preferred:

• Bachelor’s degree in relevant field.

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Georgia and Tennessee. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization.

Work Environment, Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

• Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.

• The employee will frequently communicate and must be able to exchange accurate information with others.

• The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.

DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.