Operations Intern
Posted:
Wednesday, 09 April 2025
Valid Thru:
Friday, 09 May 2025
Index Requested on:
04/09/2025 19:20:35
Indexed on:
04/09/2025 19:20:35
Location:
Jekyll Island, GA, 31527, US
Industry:
Advertising and Public Relations
Occupational Category:
13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME
Holiday Inn Resort Jekyll Island is hiring!
Description:
PHYSICAL REQUIREMENTS: - Light to Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds frequently to lift, carry, push, pull, or move objects.
- Ability to bend, stretch, twist, or reach with body and arms.
- Must be able to stand and/or walk for long periods.
- Frequent walking between various hotel departments.
- Ability to work under varying noise levels and environmental conditions.
- Ability to safely perform tasks with attention to safety protocols and lifting techniques.
MENTAL REQUIREMENTS: - Communication Skills: Must be able to effectively communicate in English, both orally and in writing.
- Problem-Solving: Ability to evaluate situations quickly and handle guest concerns, while anticipating and preventing problems.
- Composure Under Pressure: Ability to remain calm and professional during busy times or when handling guest complaints.
- Multitasking: Ability to handle multiple tasks simultaneously, from guest service to operational duties.
- Attention to Detail: Must be able to assimilate complex information and apply it to day-to-day operations.
- Math Skills: Basic math skills for handling transactions and understanding financial data.
KNOWLEDGE & SKILLS ACQUIRED DURING INTERNSHIP: - Guest Services: Learn the fundamentals of hospitality by interacting with guests and assisting with their requests. Develop communication skills, and problem-solving abilities to ensure a positive guest experience.
- Front Desk Operations: Gain familiarity with check-in/check-out procedures, reservations, guest billing, and tracking guest requests using hotel management systems.
- Food & Beverage Operations: Experience food and beverage service standards, assist in restaurant operations, learn how to manage customer expectations, and develop a deeper understanding of food safety and sanitation practices.
- Event Coordination: Participate in the planning and execution of events, including room setups, guest services, and coordination with other departments.
- Operational Support: Learn about hotel administration, reporting, and inventory management. Gain experience in maintaining smooth hotel operations and collaborating across departments.
- Teamwork & Collaboration: Develop strong interpersonal skills by working with different departments and interacting with team members, managers, and guests.
DUTIES & FUNCTIONS ESSENTIAL: - Approach all interactions with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance, as required by the hotel's needs and the schedule.
- Maintain high standards of personal appearance and grooming as outlined in the hotel's employee handbook.
- Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
- Assist with tasks across various departments (Front Desk, Food & Beverage, Housekeeping, etc.).
- Keep immediate supervisor informed of any issues or tasks requiring attention.
- Participate in departmental meetings and provide feedback when necessary.
- Adhere to all health, safety, and sanitation standards while performing duties.
- Stay updated on hotel services, promotions, and events.
- Prepare and organize reports and assist in administrative tasks as required by the department.
MARGINAL: - Other duties as assigned.
- Participation in special projects or departmental initiatives.
- Perform any additional tasks to support the operational needs of the hotel.
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
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