Waldorf Astoria is looking for a Communications Ambassador to join the Front Office Team at this gorgeous Atlanta property!

Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10, 000 square feet of meeting space, a 15, 000 square feet Spa & Wellness experience, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

The Communications Ambassador will be responsible for answering and responding to internal and external calls, as well as to answer general questions regarding local entertainment, hotel hours of operation, services and facilities, hotel activations and assisting with hotel reservations including room reservations, restaurant, and Spa reservations.

Want to learn more? Hotel Website, Facebook, Instagram

• Classification: Full-Time
• Shift: Various - must have availability to work weekdays, weekends, and holidays.

What will I be doing?

• Answering hotel's ma in telephone number and connecting guests and Team Members to the correct telephone extension
• Greeting all callers with a warm and sincere greeting and utilizing the guest name when known
• Anticipating and recognizing individual guest needs
• Passing on requests in a timely and accurate manner to appropriate Team Members
• Delivering personalized wake-up calls within two minutes of agreed upon time in a clear and pleasant voice
• Attend daily shift line ups at the Front Office
• Execute all breakfast, lunch, dinner, and afternoon tea reservations for the Café.
• All callers will be asked for permission before being placed on hold, apologies will be made to the caller on hold when returning to the line
• An acknowledgement is made before transferring or connecting a call
• Must be able to remain calm and communicate clearly with Guests, Management and Team Members in the event of an emergency
• Ability to input and access data in a computer precisely and efficiently (HotSOS, OnQ, KIPSU, Open Table, Book4Time, Tok and Email)
• Ability to assist Front Office with guests check-ins and check-outs when needed
• Ability to focus attention on guest needs, remaining calm and courteous
• Ability to understand guests' inquiries and provide clear and grammatically correct responses
• Ability to focus attention on details
• Ability to maintain confidentiality of all guest information and pertinent hotel data
• Ability to work well under pressure while completing multiple tasks within any given period of time
• Meet with departing Communications agent to review business status and follow up items
• Set up workstations with necessary supplies: maintain cleanliness throughout shift
• Answer telephone within three rings, using correct salutations, telephone etiquette and closing
• Advise guest of any messages, mail, faxes, etc., received for them. In addition, assist with sending guests folios
• Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction
• Assist in emergency situations as central communication center for hotel, receiving instruction from base post

What are we looking for?

Mandatory

• Strong written and communication skills in the English language
• Strong verbal and written communication skills in the English language
• Basic computer and typing skills
• Able to multi-task and remain composed at all times
• Strong desire to provide excellent guest service
• The ability to work well in a team environment
• Flexible schedule required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs and Holidays
• Professional appearance and demeanor at all times

Desirable

• One-year previous Communications or call center experience within a luxury hotel setting
• Excellent overall communication skills
• Able to multi-task
• Excellent computer skills
• Multi-lingual is preferred
• Professional and personable

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits-Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.