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Georgia-Pacific (GP) has an exciting opportunity for a Regional IT Support Specialist to support 100+ manufacturing facilities across North America. This position is a key member of the Georgia-Pacific Manufacturing IT Plant organization supporting our Building Products, Corrugated, and Wood & Fiber facilities. GP is one of the largest Building Products, Corrugated, and Consumer Product manufactures in the world.

What You Will Do

• Support technologies installed in business and manufacturing process environments to include:
• Virtual Windows/Linux Servers with their associated storage devices
• Networking infrastructure (wired and wireless)
• Firewalls
• End user computing workstations
• Cybersecurity
• Operations Technology (OT)
• Process Control Network
• Asset Health
• Serve as a primary technical resource for the sites within your region supporting infrastructure related requests and issues, identifying and resolving technical issues, demonstrating initiative and executing tasks according to a defined plan and strategy
• Make regular visits and contact with all the sites within your assigned region
• Ensure all site assets adhere to cybersecurity standards by installing and maintaining anti-virus programs, and applying patches to plant process workstations, laptops, and servers. These tasks are not limited to these items and may include additional cybersecurity measures as required.
• Participate in an 24/7 on-call support rotation
• Work with systems, network, and database administrators as well as technology and business partners to execute application and system design specifications, ensuring seamless integration across various platforms and technologies. Carry out project tasks to ensure projects are completed on time and meet all defined objectives and standards.
• Maintain effective communication with site stakeholders by keeping them informed about IT activities, issues, status updates, timelines, and other relevant details. Foster open and transparent communication to ensure alignment and collaboration, while working as part of a diverse enterprise support team to build strong partnerships with local site operational and capability teams to achieve value-driven results
• Working as part of a team and independently, setting goals, and achieving milestones with minimal direction.
• Approximately 50-75% travel to manufacturing sites.

Who You Are (Basic Qualifications)

• 3-5 years of experience in IT infrastructure, system administration, network support, or IT/OT-related roles.
• Fundamental knowledge and hands-on experience supporting a diverse technology stack (i.e.: VMWare, Windows desktop and server, tablets, variety of peripherals, network technologies (wired & wireless), active directory, group policies, domain controllers, etc.)
• Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and network security.
• Quickly troubleshoot issues, implement solutions, and document incident and task work
• Basic Working knowledge of Service Now for incident management and problem resolution.
• Excellent attitude, great phone etiquette, strong interpersonal skills, and desire to see
• Strong written, verbal communication, and people skills.
• Ability to lift 35 pounds, work in various manufacturing mill environments, climbing stairs.

What Will Put You Ahead

• Industry certifications such as Cisco (CCNA, CCNP), CompTIA Network+, Microsoft (MCP, MCSE).
• Experience supporting manufacturing networks, industrial control systems, PLCs, or HMIs.
• Experience gathering customer ideas/requirements and translating into effective solutions.
• Experience working with Automated Guiding Vehicles (AGV) and Industrial Automation.
• Security / Cyber Security experience
• Experience with scripting in tools like Powershell and / or other advanced Windows troubleshooting tools like Sysinternals

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.

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