The Inside Sales Account Manager is responsible for developing and maintaining strong customer relationships, acting as the primary point of contact for inquiries, issues, and sales opportunities. This role focuses on driving revenue growth by identifying upselling and cross-selling opportunities, expanding product usage within existing accounts, and proactively addressing customer needs. They analyze account trends, monitor market activity, and adjust sales strategies to meet or exceed sales quotas. Additionally, they collaborate with internal teams—including order fulfillment, operations, and business development—to ensure seamless customer experiences and long-term account success .

Essential Duties and Responsibilities

Core Job Duties:

• Develop and maintain strong relationships with assigned customer accounts
• Act as the primary point of contact for customer inquiries, issues, and requests
• Proactively monitor account performance and identify growth opportunities
• Meet or exceed sales quotas by upselling, cross-selling, and expanding product usage within accounts
• Develop tailored sales strategies based on customer needs and preferences
• Conduct product demonstrations and provide detailed explanations of offerings
• Address customer concerns promptly, ensuring high satisfaction levels
• Collaborate with order fulfillment teams to resolve issues effectively
• Educate customers on new products, features, and services
• Identify and pursue opportunities to onboard new accounts
• Collaborate with business development teams to nurture leads
• Utilize CRM tools to track and manage sales opportunities
• Analyze account trends to identify growth potential and risk factors
• Monitor competitor activity and market trends to adjust sales strategies
• Work closely with internal teams, such as order fulfillment, engineering, and operations, to align on customer strategies

Works Closely with the Director of Inside Sales:

• Ensure sales plans are executed to increase revenues and margins
• Maintain high level of customer satisfaction
• Develop annual forecasts by Sales Representative and territory
• Make recommendations regarding potential new products and markets
• Suggesting sales promotions, pricing, or literature (marketing) ideas to increase sales

Exemplifies our Company Values in "the How" Business is Done Everyday

• E nergy - Passion to take action now; Do what we say we are going to do; Positive team contribution everyday
• S ervice - Strive to always build and take care of customer relations; Always serving our employees; Creating an environment of learning and open communication
• P eople - Always treat each other with integrity and honesty; Loyalty to our employees; Empowering people to get the job done

Helps Builds a Strong Culture through Applying Servant Leadership Principles:

• Be authentic, be vulnerable, be accepting, be present, be useful
• Be committed to creating a work environment that people can do their best and find meaning
• Implement performance standards that are clear and develop an agreement
• Develops strategic accountability by using performance appraisals bi-annually
• Deals with negative issues immediately and head on
• Seeks a formal evaluation of their job skills from their direct supervisor

To perform this job successfully, an individual must be able to accomplish each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education & Experience

Education, Licenses/Certifications and Work Experience

• A Bachelor's degree (with a technical concentration)
• At least 2-5 years previous sales account management experience with a proven solid track record. Experience should be in a high outbound transactional, customer service call center, or sales environment
• Background in technical industrial products sales
• Work experience should be in fast-paced culture with an incentive/goal-driven environment
• Prior experience with developing, coordinating, and leading training programs preferred

Preferred Skills

Job Skills, Knowledge, and Abilities

• Effective verbal and written communication skills. Proven leadership skills. Proficient at Microsoft Office. Ability to handle multiple priorities. Very positive and highly energetic
• Entrepreneurial attitude. Highly motivated, goal-oriented, and competitive
• Excellent prioritization and time management skills
• Background in technical industrial products. Ability to quickly learn products and applications

#engineeredspecialtyproducts #FCG-L #manycompaniesoneteam #flowcontrolgroup #LI-DC

Engineered Specialty Products operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3, 000 suppliers and 15, 000 customers, over 90 brand companies, and close to 1, 700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.