Company

Federal Reserve Bank of Atlanta

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to operations, technology, product and industry engagement, enterprise services, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.

We seek leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.

We are a dynamic environment that requires days in the office. In office requirements, as amended from time to time, are an essential function of the position

District Employment and Dual Citizenship:
As a Federal Reserve System National Business Line, it is standard practice to post FRFS positions in all twelve Districts to provide transparency and equitable opportunities for all FRS employees to apply. Internal Candidate(s) selected for this position will remain employed by their current employing District and serve as an employee of FRFS. The selected Candidate’s new job title and associated pay range will be determined by the employing District and will continue to be subject to the employing District’s people policies and practices (i.e., remote/hybrid work posture, etc.).

The Federal Reserve Financial Services has two immediate openings for a Technical Analyst Intermediate/Senior (based on experience.) These roles will provide testing support for Retail and Wholesale financial services applications for our internal and external customers across an array of testing campaigns, ensuring the safety and integrity of the testing services. The ideal candidates will build strong relationships directly with our customers (external financial institutions) and provide exceptional testing and customer service.

The hours of coverage are 7: 30 AM ET to 5: 30 PM ET with minimal after hour needs. Team members can also expect to work at least one Saturday per month. Additionally, working arrangements will follow employing districts policies.

Responsibilities:

• Under minimal supervision coordinates and performs systems integration testing, troubleshooting and analysis, and production system implementation activities involving Federal Reserve financial services solutions and customer end user systems. Activities include test file creation (Checks/ACH) and message creation (Fedwire/Securities/NSS), configuration, staging and delivery of files via testing channels.

• Actively engage our customers to understand their emerging testing needs. Represent the Voice of the Customer (VOC) for product development. Collaborates with customers to understand their testing requirements and objectives. Must be able to meet established service level agreements, deadlines and quality measures. Consult with customers on matters related to their setup, configuration, testing, and alignment to FRFS requirements.

• Seek out opportunities to simplify or continuously improve processes and procedures and champion them across the team. This includes within the immediate Retail/Wholesale team and across other FRFS areas where there are ongoing interactions.

• Troubleshoots to resolve moderately complex issues related to systems integration and configuration both internally and externally. This includes researching and documenting issues, analysis and evaluation of severity, determining and facilitating corrective action, and understanding if escalation to a lead or management is necessary. Troubleshoots to resolve issues with test files such as connectivity issues, file formatting issues, and set-up.

• Provide Saturday (pre-production) support for customers performing Operational Readiness Testing (ORT) and support for customers performing regular testing in our DIT environments.

• Participates in various projects or workgroups to collaborate on improvement initiatives. This includes assisting with hosting meetings, developing agendas, creating presentations, documenting business requirements, complying with procedures and processes, and conducting user acceptance testing as needed. This also includes assisting with maintaining department procedures to ensure they are updated as processes change. Additionally, will be responsible for identifying and driving continuous improvement opportunities.

• Provides support for testing activities, such as Business Continuity, Operational Readiness, Contingency, operational or application conversions/enhancements, etc. This may also include phone support for customers during the test, performing system updates in the test environment for customer profiles, obtaining attestations from customers, etc. Serves as the intermediary between customers and other internal stakeholders to report issues, provide status updates, etc.

Qualifications:

• 2-5 years of experience supporting customers with a record of providing outstanding service

• 5-8 years’ experience for Sr. Level role.

• BA/BS preferred or equivalent work experience

• Prior work experience supporting testing initiatives

• Experience with experiential (user) testing and working with internal and external parties (DIs, vendors, etc.)

• Understanding of payments systems or systems with equivalent complexity required

• Prior experience working with Agile methodologies desired.

• Knowledge of one or more of the key support tools and applications is highly preferred (i.e. Dynatrace, Splunk, LCD, Funds/Securities/NSS applications, Messaging, File, API, Fedline, A/I Viper, Filefox, OBIEE, Compass, FTM, X.9 Assist Compass, FTM, Check Sort Report, CURE, Splunk, Perceptive Content).

• Ability to quickly grasp in depth understanding of procedures and automated systems.

• Strong written and oral communication skills.

• Excellent teamwork and customer service skills.

• Demonstrates strong initiative.

• Strong preference for candidates located in the following districts: Richmond, New York (East Rutherford NJ location), Atlanta, Minneapolis or Kansas City

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)

• 401K match, and a fully funded pension plan

• Paid vacation and holidays, flexible work environment

• Generously subsidized public transportation

• Annual tuition reimbursement

• Professional development programs, training, and conferences

• And more…

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

No

Job Category

Customer Experience Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https: //rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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