Vehicle Services Administrator
Posted:
Saturday, 11 October 2025
Valid Thru:
Monday, 10 November 2025
Index Requested on:
10/11/2025 20:01:41
Indexed on:
10/11/2025 20:01:41
Location:
Peachtree Corners, GA, 30010, US
Industry:
Advertising and Public Relations
Occupational Category:
13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME
Crawford & Company is hiring!
Description:
Provide administrative support for the claim administration process
- High school diploma; GED or the equivalent combination of education and experience.
- At least one year of prior administrative experience working in an office setting is required; preferably in the insurance industry.
- Knowledge of V-Tech application preferred.
- Good typing and 10 key skills.
- Strong computer skills along with a strong competency in Excel.
- Good telephone communication skills.
- Must possess strong customer service skills.
- Ability to operate standard business machines such as calculator, fax machine, copier machine, and computer.
- Must complete continuing education requirements as outlined by Crawford Educational Services.
- Open to internal and external candidates
#LI-CB3
- Enter new claims into the Vehicle Services applications, claims are received via phone, email, web, client applications and fax - referring to client database for specific instructions.
- Monitor assignment queue for new claims entered directly by clients.
- Use clients' application to obtain claim information and update clients with our field staff information.
- Monitor queue for rejected files by field staff and reassign as directed by Regional Product Managers.
- Provide customer service to clients, insureds, claimants, etc.
- Escalate calls as necessary to other parties for resolution.
- Process invoice approval and review, confirm billing based on Non Sisdat client instructions.
- Ensure correct routing of invoices approved via manual approval process.
- Ensure correct documents are attached where appropriate.
- Process invoice corrections when needed.
- Monitor and resolve transmission queue errors.
- Assist management with reports or provide reports as needed.
- Performs other duties as needed.
- Perform accurate Manual Entry of all data into the Snapsheet Claims Management System.
- Review and verify claim documents, reports, and attachments to ensure completeness before entry.
- Maintain organized and detailed records within the system to support claims processing and reporting.
- Identify and correct data discrepancies or missing information to uphold data integrity.
- Serve as the primary point of contact for clients and appraisers, maintaining daily communication to ensure smooth claim handling and timely updates.
- Coordinate with internal teams and external appraisers to schedule inspections, manage assignments, and address questions or concerns promptly.
- Provide clear and consistent status updates to clients regarding claim progress, timelines, and next steps.
- Build and maintain strong relationships with clients and appraisers to foster trust, collaboration, and satisfaction.
- Identify and resolve issues proactively by liaising between clients, appraisers, and internal stakeholders.
- Document all communications accurately in the claims management system to ensure transparency and continuity.
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
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