Supervisor- Estimate Review

Posted: Thursday, 26 February 2026
Valid Thru: Saturday, 28 March 2026
Index Requested on: 02/26/2026 20:16:53
Indexed on: 02/26/2026 20:16:53

Location: Peachtree Corners, GA, 30010, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Crawford & Company is hiring!

Description:

  • Bachelor's Degree preferred or equivalent in related work experience.
  • Minimum of two years' experience in a supervisory related position or other related experience
  • Minimum of six years' construction estimating or property adjusting background or other related experience
  • Expert understanding of construction materials and installation methods
  • Expert understanding of Xactware suite of products
  • Expert understanding of Symbility suite of products
  • Expert understanding on water mitigation standards (IICRC S500)
  • Expert understanding of fire/smoke restoration
  • Expert understanding of hazardous material remediation
  • Expert understanding of contents handling and cleaning
  • Expert understanding of evaluating roof damage i.e. wind and hail
  • Expert understanding of construction order of operations
  • Highly proficient and advanced computer skills.
  • Advanced understanding and comprehension of multiple network programs, guidelines and requirements.
  • Advanced understanding of the multiple departments that encompass the Contractor Connection operation.
  • Advanced communication skills that will allow for interaction with staff (verbal and written) for specific discussions relating to performance expectations.
  • Excellent attention to detail and organizational skills
  • Good time management abilities.
  • Strong analytical and problem solving ability.
  • Excellent written, verbal and oral communication skills.
  • Good interpersonal skills.
  • Ability to effectively manage and supervise employees.
  • Strong negotiation techniques and use of persuasion.
  • Ability to deal with difficult issues under pressure, and provide necessary communication to staff, insurer clients and/or contractors

#LI-EC1Reporting to Director, Operations, supervises Estimate Review department, ensuring that department provides clients with consistent, timely and high quality contractor work product that meets industry and client specific estimating standards.
  • Supervises all aspects of assignment process involving Estimate Review.
    • Arrange queue coverage.
    • Monitors assignments and intervenes when reviewers are unable to manage workload timely.
    • Compile assignment data requested by clients.
  • Supervises personnel, to include the following:
    • Screen and interview new candidates.
    • Evaluates staff attendance and performance.
    • Monitor and analyze report data.
    • Review all files 4 days or older on the 1040p; provide action plans and coaching when needed; ensure that the escalation process is being followed.
    • Review team for performance and place on/remove from GROW process, written warning, termination path.
    • Shadow and perform root cause analysis on new and existing staff.
    • Write and hold meetings for annual/mid-year performance evaluations and development plans.
    • Responsible for facilitating employee growth through development of individual development plans and maintaining career paths with relevant curriculum.
    • Monitors / analyzes performance trends for key quality and productivity metrics and establish appropriate control measures and communicates this management.
    • Responsible for leading regular quality assurance performance meetings to include coaching and feedback on department and industry best practices.
    • Monitors assigned work to ensure balanced workload and production and quality standards are met.
    • Monitors assignment volume statistics and identifies potential staffing issues, proactively communicating findings to management.
    • Responsible for gathering estimate data and auditing based on modern construction practices, contractor instructions and knowledge of Xactimate.
    • Serves as subject matter expert of Xactimate and client estimating guidelines.
  • Responsible for developing and maintaining on-boarding training curriculum for new staff.
    • Workstation set up and testing for new hires.
    • Responsible for leading on-boarding training process for new staff to include management of training curriculum.
    • Provides daily training, coaching and guidance to team members.
    • Develop and maintain department standard operating procedures (SOP's).
    • Resolves estimating issues through escalation to main points of contact within the contractors organization.
    • Responsible for organizing and leading regular department meetings including gathering data and relevant topics and development of presentations.
  • Interacts with clients providing demo/tours of department.
    • Responsible for managing all quality and productivity related issues reported by clients, contractors, and other departments.
    • Hold any applicable reinspection meetings with reviewers.
  • Review the SLF Inbox and address any emails related to your team.
  • Review and approve time cards and time off requests.
  • Review and approve expense reports.
  • Monitor and analyze report data.
  • Handle inquiries from other departments, adjusters, district managers, etc.
  • Cover for other supervisors when they are out.
  • Performs duties of subordinates when needed.
  • Upholds and projects the public image of the Company.
  • Maintains overall knowledge of Contractor Connection business model.
  • Upholds the Crawford Code of Business Conduct and Ethics at all times.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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