Sr Customer Service Rep

Posted: Wednesday, 15 October 2025
Valid Thru: Friday, 14 November 2025
Index Requested on: 10/15/2025 20:10:07
Indexed on: 10/15/2025 20:10:07

Location: Peachtree Corners, GA, 30010, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Crawford & Company is hiring!

Description:

Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements. Ability to apply Contractor Connection processes and program requirements to issue resolution.
  • Bachelor degree or an equivalent combination of education and experience, and at least 3 years customer service or property or claims management experience.
  • Demonstrated experience in customer service, administrative/clerical skills. A Minimum of one year as a Customer Service Representative II or an equivalent combination of education and experience.
  • Highly proficient and advanced computer skills.
  • Excellent attention to detail and organizational skills
  • Good time management abilities.
  • Strong analytical and problem solving ability.
  • Excellent written, verbal and oral communication skills.
  • Good interpersonal skills.
  • Business acumen.
  • Ability to work independently, with minimal supervision.
  • Strong Work Ethic.
  • Thorough knowledge and understanding of Contractor Connection applications, workflows and reporting systems. Thorough understanding of Contractor Connection and Customer Service procedures and processes.

#LI-EC1
  • Monitors and tracks assignment volume by contacting clients and/or contractors and document status according to procedures and program requirements.
  • Assist management of new client assignments.
  • Monitor daily file activity to ensure contacts are made accordingly; assists in identifying problems.
  • Assist with general issues regarding contractors, clients and homeowners.
  • Assist with verifying data received through internal reports
  • Assist Supervisor with creating team presentations.
  • Reviews dashboard for outstanding assignments.
  • Contacts contractors for status of file activity (site inspection, estimate upload, etc.)
  • Record status and file activity utilizing specific computer applications.
  • Provide escalated assistance to incoming client calls pertaining to claim or project management software use and how to send assignments.
  • Perform escalated assignment resolution.
  • Creates new contractor assignments as requested.
  • Maintains overall knowledge of Contractor Connection business model and all Customer Support functions.
  • Participates in special projects or performs duties in other areas as requested.
  • Upholds and projects the public image of the Company.
  • Upholds the Crawford Code of Business Conduct and Ethics at all times.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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