Quality Reviewer

Posted: Tuesday, 14 April 2026
Valid Thru: Thursday, 14 May 2026
Index Requested on: 04/14/2026 20:06:43
Indexed on: 04/14/2026 20:06:43

Location: Atlanta, GA, 30301, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Crawford & Company is hiring!

Description:

Reviews low severity property and/or casualty claims to ensure quality and compliance with client instructions and service level agreements. Investigates and analyzes quality trends, recommends solutions and ensures corrections are made.
  • Bachelors degree or an equivalent combination of education and experience.
  • Three years experience handling property and/or casualty claims with at least one year of audit/quality control experience.
  • Excellent writing and verbal communication skills
  • Strong analytical ability
  • Attention to detail
  • Must possess critical thinking, interpersonal, problem solving, teamwork, and organizational skills
  • Demonstrates excellent work ethic and focus on work, tasks, priorities and improving the QA process.
  • Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster level.
  • Must complete continuing education requirements as outlined by Crawford Educational Services

#LI-CB3
  • Conducts thorough and accurate testing of claims before submission to clients. Claims are primary focused on personal lines and large national accounts with some limited commercial assignments.
  • Reviews and verifies claims information to ensure the proper processing in accordance with established quality standards.
  • Reads and interprets customer and vendor specifications. Reviews transactions and compares to the source documents to resolve errors and provides proper feedback.
  • Verifies corrected material and prepares quality assurance reports as appropriate.
  • Analyzes claims and process trends and makes corrective recommendations.
  • Assist in the identification of new procedures, methods and/or tools to improve the efficiency of the quality process.
  • Provides analysis and consulting support for the development and support of adjusters in the field. Provides detailed feedback to service centers regarding trends and anomalies in the claim files.
  • Continuous monitoring of process performance and reports performance to responsible management
  • Remains up-to-date with QA industry standards, principles and practices.
  • Continuing education and development of skills
  • Upholds the Crawford Code of Conduct.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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