The Crawford Claims Apprentice Program is designed to challenge and reward a select number of candidates with an opportunity to participate in a paid two-year apprenticeship program. The Program consist with targeted coursework at Harper College and relevant work rotations within Crawford's Chicago offices. The Program is intended to provide knowledge, tools, skills, experiences a student can readily apply to future challenges and professional pursuits in the insurance industry with Crawford.

• High School diploma or equivalent
• One (1) or more years of work experience and/or voluntary community service is preferred.
• Basic computer skills
• Good oral and written communication skills
• Attention to detail
• A passion for helping our claimants by listening, investigating, having empathy, using emotional intelligence, and utilizing time management skills to assist them on their road to recovery
• Must be capable of working in a fast paced environment and the ability to learn to be flexible, adaptable, and develop excellent multi-tasking and communication skills
• At least 18 years of age
• High School diploma or equivalent
• US Citizen or Work Visa
• Valid Driver's License
• Enrolled and validated as college ready by Harper College Admissions
• Executed Crawford Insurance Apprentice Offer Letter
• Executed Harper College/Employer/Apprentice Agreement
• Open to job opportunities at the conclusion of the program that may include relocation

• While working closely with a highly trained mentor, learn and demonstrate the aspects of insurance claims handling and independent/Third Party Administrator adjusting, including, but not limited to:
  • The basics of claims adjusting
  • Use of a claim system
  • Electronic document retention and claim file documentation
  • Claim investigation
  • Claim damage assessment - injury and property related items
  • Claim valuation assessment
  • Key Performance Indicators (KPI) Compliance
  • Diary management
  • Client relationship building
• Maintain acceptable product quality through compliance with service standards
• Upholds the Crawford Code of Conduct.