Contact Center Agent I

Posted: Thursday, 21 August 2025
Valid Thru: Saturday, 20 September 2025
Index Requested on: 08/21/2025 20:00:05
Indexed on: 08/21/2025 20:00:05

Location: Peachtree Corners, GA, 30010, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Crawford & Company is hiring!

Description:

Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy.
  • Education equivalent to graduation from high school and supplemental experience with the MS Office Suite including Excel & Word.
  • Customer service experience or equivalent combination of education & experience including inbound call center experience preferred.
  • Ability to work in a team environment and/or independently.
  • Ability to support multiple clients across various channels and utilizing multiple systems simultaneously in a fast paced environment.
  • Good interpersonal skills.
  • PC literate, including Microsoft Office products.
  • Must be a competent typist.
  • Strong customer service skills.

#LI-EC1
  • Creates claim files by entering initial loss report information into claim intake application.
  • Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude, and a pro-active customer service approach.
  • Responds to routine inquiries and directs other inquiries to appropriate resources.
  • Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
  • Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application.
  • Educates and informs the customer across multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
  • Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
  • Recommends new and/or improved procedures to enhance the customer experiences.
  • Maintains a favorable and positive working relationship with internal and external customers.
  • Directs customer calls to the appropriate contact at multiple locations or escalates to specialist as needed.
  • Attains 90% rating or higher for Report Quality and Customer Service.
  • Actively takes inbound calls for one or two lines of business.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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