Contact Center Agent I
Posted:
Tuesday, 19 August 2025
Valid Thru:
Thursday, 18 September 2025
Index Requested on:
08/20/2025 01:39:58
Indexed on:
08/20/2025 01:39:58
Location:
Peachtree Corners, GA, 30010, US
Industry:
Advertising and Public Relations
Occupational Category:
13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME
Crawford & Company is hiring!
Description:
Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy.
- Education equivalent to graduation from high school and supplemental experience with the MS Office Suite including Excel & Word.
- Customer service experience or equivalent combination of education & experience including inbound call center experience preferred.
- Ability to work in a team environment and/or independently.
- Ability to support multiple clients across various channels and utilizing multiple systems simultaneously in a fast paced environment.
- Good interpersonal skills.
- PC literate, including Microsoft Office products.
- Must be a competent typist.
- Strong customer service skills.
#LI-EC1
- Creates claim files by entering initial loss report information into claim intake application.
- Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude, and a pro-active customer service approach.
- Responds to routine inquiries and directs other inquiries to appropriate resources.
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
- Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application.
- Educates and informs the customer across multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
- Recommends new and/or improved procedures to enhance the customer experiences.
- Maintains a favorable and positive working relationship with internal and external customers.
- Directs customer calls to the appropriate contact at multiple locations or escalates to specialist as needed.
- Attains 90% rating or higher for Report Quality and Customer Service.
- Actively takes inbound calls for one or two lines of business.
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
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