Client Liaison - Disability Benefits

Posted: Friday, 13 March 2026
Valid Thru: Sunday, 12 April 2026
Index Requested on: 03/13/2026 21:08:01
Indexed on: 03/13/2026 21:08:01

Location: Peachtree Corners, GA, 30010, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Crawford & Company is hiring!

Description:

Client Liaison - Disability Benefits- Remote - Anywhere in the US

Work from anywhere while making a real impact!

Why you'll love this role:
✅ 100% remote - work from your favorite spot
✅ Make a real impact on employees' lives
✅ Join a team that's passionate, supportive, and fun

The Client Liaison - Disability Benefits supports assigned clients by managing disability benefit workflows and resolving client inquiries. This role conducts root cause analysis, recommends solutions, and collaborates with cross-functional teams to ensure effective and timely issue resolution. ✅

Bring your energy, expertise, and ambition. Apply now and let's make success happen together!
  • Bachelor's degree or an equivalent combination of education and work experience.
  • Minimum of five years' experience providing long term disability administration and functional support
  • Minimum of three years' experience in a key client-support role.
  • Experience managing or handling Disability or Leave claims operationally.
  • Experience working with mid to national size client's disability/leave programs in a client-facing position.
  • Effective verbal and written communication skills.
  • Good interpersonal skills; ability to work with people at all levels of an organization.
  • Good time management abilities.
  • Excellent attention to detail.
  • Strong analytical and problem solving ability.
  • Good organization and ability to reprioritize activities as needed.
  • Must complete continuing education requirements as outlined by Crawford Educational Services.

#LI-DV1
  • Communicates to operations team any custom workflows agreed upon during implementation or following effective date of plan (changes).
  • Assigns client base to act as intermediary for operations and the client on any escalations on any claim related to service issues.
  • Researches and answers questions or issues received in their assigned client's custom inbox.
  • Provides adhoc training, in conjunction with Training Specialist, as needed for any specialized customer workflows or changes.
  • As needed, works with Client Services and Technical Operations team on updates, escalations or service issues related to, workflow, correspondence or email needs for assigned clients.
  • Partners with Implementation Manager during implementations to ensure all operational knowledge communicated to the Team Managers and Training Specialist in advance of go live date of assigned clients.
  • Jointly responsible for business retention with assigned Clients in conjunction with internal peers.
  • As needed, travels to participate as a business SME for finalist meetings, client service issue recovery or stewardship meetings.
  • Performs other projects as needed.
  • Upholds the Crawford Code of Conduct.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

Apply Now