Claims Trainer - Residential Property

Posted: Saturday, 25 April 2026
Valid Thru: Monday, 25 May 2026
Index Requested on: 04/25/2026 20:03:49
Indexed on: 04/25/2026 20:03:49

Location: Peachtree Corners, GA, 30010, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Crawford & Company is hiring!

Description:

In collaboration with the business unit, the Sr. Training Specialist will be responsible for the overall portfolio of training programs and courses for desk personnel and clients.
  • Bachelor's degree in Instructional Design, Education, Training, HR or related field or an equivalent combination of education and experience - Required
  • M. Ed. in Instructional Design, Education, Training, HR or related field. Preferred
  • 5-10 years' experience leading theory and technical training in a corporate/business environment. Experience in development and delivery of leadership, customer service and developmental programs (Presentations Skills, Assertiveness, Business Writing, Time Management, etc.) is essential.
  • Expert knowledge of insurance principles, terminology, customs and practices.
  • Excellent presentation and facilitation skills.
  • Excellent verbal and written communication skills.
  • Demonstrate expert experience with the basics of curriculum development
  • Ability to quickly learn and use new technologies to design and deliver training.
  • Strong communication skills and the ability to work effectively with all levels within the organization.
  • Good organizational ability, including time management.
  • Project management experience.
  • eLearning courses design and development experience
  • Very strong interpersonal skills.
  • Knowledge of Crawford products and services through continuous collaboration with the business unit.
  • Ability to create an environment conducive to learning.
  • Excellent Microsoft Suite knowledge.
  • Maintenance of certification and/or licensing in field; continuing education courses when required.
  • Must complete continuing education requirements as outlined by Crawford Educational Services.
  • Position requires less than 10% travel.
  • Independently research, design and develop training programs to support the business's strategic initiatives. Designs, develops and facilitates presentations. Develops competency models as needed.
  • Facilitates and leads training classes using chosen training methods and techniques
  • Decides the appropriate instructional method for each training topic. (i.e. individual training, group instruction, case studies, demonstrations, webinars, teleconferences, eLearning etc.)
  • Develops and administers quizzes, exams, and post training evaluation surveys
  • Communicates results and ROI (return on investment) analyses to appropriate leadership
  • Reviews and updates existing courses based on industry changes and participant feedback. Manages training trackers, CEU (continuing education unit), and accreditation process
  • Partners with business unit leadership, managers, subject matter experts and guest presenters to develop, approve and manage the annual calendar of continuing educational offerings
  • Maintains library of current resource materials for employee training
  • Participates in industry and professional organizations to stay up-to-date with knowledge, trends and competitor training techniques
  • Participates in quality audits to support employees and the business's strategic initiatives
  • Develops and conducts retraining sessions when performance falls below specified standards
  • Serves as a subject matter expert as needed
  • Provides on-going mentoring and coaching as needed
  • Develops competency models as needed
  • Upholds the Crawford Code of Conduct

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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