Operations Intern

Posted: Tuesday, 08 April 2025
Valid Thru: Thursday, 08 May 2025
Index Requested on: 04/08/2025 19:18:27
Indexed on: 04/08/2025 19:18:27

Location: Jekyll Island, GA, 31527, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Courtyard/Residence Inn Jekyll Island is hiring!

Description:

We are looking for an Operations Intern to support daily hotel operations in key areas including Front Desk, Food & Beverage, and general hotel services. As an intern, your responsibilities will include:
  • Assisting with guest check-ins and check-outs, answering inquiries, and providing essential hotel information.
  • Supporting the front desk team with managing reservations, preparing guest documentation, and tracking guest requests.
  • Helping maintain cleanliness and organization in public areas such as the lobby, pool, and event spaces.
  • Assisting food and beverage staff with service and ensuring proper setup and cleanup during meal services.
  • Contributing to event coordination and execution by preparing rooms and ensuring guest needs are met.
  • Supporting administrative tasks, such as updating hotel records, assisting with reports, and carrying out other departmental duties.

This role offers valuable hands-on experience in various aspects of hotel operations, ideal for individuals seeking to build a career in hospitality management.

TOOLS & EQUIPMENT:
  • Computer, telephone, credit card authorization machine, projector, copier, scanner, and other office equipment.
  • Hotel Property Management System (PMS), Excel, Word, and other software tools.

WORK ENVIRONMENT:
  • Variable Temperature Conditions: Indoors and outdoors, with fluctuating temperatures due to different areas of the hotel (e.g., lobby, restaurant, pool).
  • Variable Noise Levels: Exposure to varying noise levels based on hotel operations, guest activities, and events.
  • Hazards: Potential exposure to chemicals, dust, and mite hazards in certain areas (e.g., cleaning products in housekeeping).
  • Work Hours: Flexible scheduling required, with shifts varying based on hotel needs, including weekends and holidays.

PHYSICAL REQUIREMENTS:
  • Light to Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds frequently to lift, carry, push, pull, or move objects.
  • Ability to bend, stretch, twist, or reach with body and arms.
  • Must be able to stand and/or walk for long periods.
  • Frequent walking between various hotel departments.
  • Ability to work under varying noise levels and environmental conditions.
  • Ability to safely perform tasks with attention to safety protocols and lifting techniques.

MENTAL REQUIREMENTS:
  • Communication Skills: Must be able to effectively communicate in English, both orally and in writing.
  • Problem-Solving: Ability to evaluate situations quickly and handle guest concerns, while anticipating and preventing problems.
  • Composure Under Pressure: Ability to remain calm and professional during busy times or when handling guest complaints.
  • Multitasking: Ability to handle multiple tasks simultaneously, from guest service to operational duties.
  • Attention to Detail: Must be able to assimilate complex information and apply it to day-to-day operations.
  • Math Skills: Basic math skills for handling transactions and understanding financial data.

KNOWLEDGE & SKILLS ACQUIRED DURING INTERNSHIP:
  • Guest Services: Learn the fundamentals of hospitality by interacting with guests and assisting with their requests. Develop communication skills, and problem-solving abilities to ensure a positive guest experience.
  • Front Desk Operations: Gain familiarity with check-in/check-out procedures, reservations, guest billing, and tracking guest requests using hotel management systems.
  • Food & Beverage Operations: Experience food and beverage service standards, assist in restaurant operations, learn how to manage customer expectations, and develop a deeper understanding of food safety and sanitation practices.
  • Event Coordination: Participate in the planning and execution of events, including room setups, guest services, and coordination with other departments.
  • Operational Support: Learn about hotel administration, reporting, and inventory management. Gain experience in maintaining smooth hotel operations and collaborating across departments.
  • Teamwork & Collaboration: Develop strong interpersonal skills by working with different departments and interacting with team members, managers, and guests.

DUTIES & FUNCTIONS

ESSENTIAL:
  • Approach all interactions with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance, as required by the hotel's needs and the schedule.
  • Maintain high standards of personal appearance and grooming as outlined in the hotel's employee handbook.
  • Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
  • Assist with tasks across various departments (Front Desk, Food & Beverage, Housekeeping, etc.).
  • Keep immediate supervisor informed of any issues or tasks requiring attention.
  • Participate in departmental meetings and provide feedback when necessary.
  • Adhere to all health, safety, and sanitation standards while performing duties.
  • Stay updated on hotel services, promotions, and events.
  • Prepare and organize reports and assist in administrative tasks as required by the department.

MARGINAL:
  • Other duties as assigned.
  • Participation in special projects or departmental initiatives.
  • Perform any additional tasks to support the operational needs of the hotel.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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