Front Office Manager

Your team is typically the first - and the last - the guest meets. You are the Front Office Manager and all those employees who open the door, handle luggage and greet the guests are your team! As their leader you ensure that guests are taken care of by a caring, well-trained and highly motivated staff. In the role of Front Office Manager, you will:

• Be the Business Manager - you will oversee all aspects of the Front Office in order to ensure quality guest satisfaction, high employee engagement and operational efficiency.

• Be the Leader - it is your job to ensure the smooth operation of the front desk and the other guest experience areas assigned to you, establishing policies and procedures and then training your staff so that they offer impeccable service.

• Be the Desk Financial Guru - you will be very involved in the budget process and then must keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.

• Be the Manager on Duty -taking charge of the property when required and training your team - especially third shift - to step into that role as needed.

Must be willing and able to work days or nights.

Join Our Team and Experience the Best of Jekyll Island!

We are looking for enthusiastic and passionate individuals to join our team at one of the most scenic locations in the world Jekyll Island! Not only will you be working in a stunning beachside environment, but you'll also be part of a fun, dynamic team that values both hard work and enjoyment.

Why Work With Us?

• Beachside Bliss: Work steps away from the beach and enjoy a laid-back island atmosphere.
• Employee Perks: Enjoy reduced-price employee meals and a Jekyll Island parking pass.
• Team Spirit: Monthly employee luncheons, fun engagement activities, and team-building events.
• Global Opportunities: Hotel discounts worldwide to make your next vacation unforgettable.
• Great Work Environment: Be part of a positive and friendly team in a place where work feels like play.

Job Requirements

This role requires at least three years of progressive experience at a hotel front desk or related, with a four-year college degree and/or relevant college course work preferred. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience are expected. Excellent verbal and written English communication skills are required, with a second language helpful. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work - exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. Long hours, many of which may be spent standing, sometimes required.