Front Desk Clerk

Coastal Community Health Services (CCHS) is a Federally Qualified Health Center dedicated to providing accessible, high-quality healthcare to the communities we serve throughout Southeast Georgia and Northeast Florida. Our team provides comprehensive primary and preventive care, along with a growing range of healthcare and supportive services designed to meet the needs of our patients and communities. At CCHS, our work is about more than treating illness. We strive to improve access to care, support healthier communities, and ensure that patients receive compassionate care regardless of their circumstances or ability to pay. As a member of the CCHS team, employees have the opportunity to make a meaningful difference in the lives of our patients and the communities we call home. What You'll Do As a Front Desk Clerk at CCHS, you'll help patients navigate the administrative side of their care while supporting an efficient and welcoming clinic environment. Your responsibilities will include: Greeting patients and visitors and providing friendly, professional assistance Answering incoming calls and scheduling appointments for new and established patients Registering patients and maintaining accurate contact, insurance, demographic, and other required information Providing patients with information about CCHS services and applicable fees Coordinating walk-in appointment requests and accurately documenting patient visits Collecting and accurately recording patient payments and providing receipts Completing appointment reminders and following up on missed appointments Monitoring telephone messages, incoming faxes, and other front-office communications Maintaining accurate information in the Electronic Health Record (EHR) system Working closely with providers, clinical staff, and other team members to support patient flow and continuity of care Protecting patient privacy and confidentiality What We're Looking For High school diploma or equivalent Minimum of one year of experience working in a medical office or healthcare setting required Experience with patient scheduling, registration, insurance information, or other medical front-office functions Comfortable using computers, Microsoft Office applications, and Electronic Health Record (EHR) systems Strong customer service and interpersonal skills Clear and professional verbal and written communication Strong attention to detail and ability to accurately enter and maintain patient information Ability to manage multiple responsibilities and changing priorities in a busy environment Ability to work collaboratively as part of a healthcare team Commitment to maintaining patient privacy and confidentiality Why Join CCHS? CCHS offers benefits designed to support our employees both at work and outside of work, including: Medical, dental, and vision insurance Life insurance 401(k) Paid time off Paid holidays Employee Assistance Program (EAP) No evenings or weekends Most importantly, you'll be part of a team helping make quality healthcare more accessible to the communities we serve. Ready to Join Our Team? If you're dependable, enjoy helping people, and want to be part of a healthcare team making a difference in the community, apply today, we'd love to meet you! Coastal Community Health Services is an Equal Opportunity Employer.