JOB DESCRIPTION

Position Overview: We are seeking a detail-oriented and proactive Client Relations Account Representative to join our dynamic team. This pivotal role is responsible for coordinating our nationwide installation partners, acting as the primary point of contact for installations and escalations. The ideal candidate will play a key role in supporting the scale of existing partnerships and onboarding new strategic partners, as well as driving operational improvements for both Streamlabs and our partner network.

Key Responsibilities:

• Serve as the primary liaison for Streamlabs' nationwide installation partners, ensuring a seamless communication flow and addressing any inquiries or issues that arise.
• Coordinate the installation process for partners, tracking progress and providing timely updates to stakeholders.
• Manage escalations effectively, working closely with partners and internal teams to resolve issues and ensure customer satisfaction.
• Support the scale of existing partnerships by identifying areas for improvement and developing strategies to enhance collaboration and efficiency.
• Assist in onboarding new strategic partners by facilitating training sessions, providing resources, and coordinating initial installations.
• Analyze operational workflows and propose improvements that benefit both Streamlabs and our partners, fostering a culture of continuous enhancement and excellence.
• Monitor project timelines and budgets, ensuring all activities align with organizational goals and objectives.
• Flexibility to travel as required to support partners and installs

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.