Access Control Officer - (PP/GA)

The Access Control Officer (ACO) is a multi-functional security professional responsible for protecting personnel, facilities, sensitive information, and controlled areas through access control, visitor processing, security monitoring, credentialing, screening, and incident response activities. ACOs may perform duties at fixed or roving access control posts, Visitor Control Centers (VCCs), Security Operations Centers (SOCs), or other designated security locations based on mission and staffing requirements. The position is responsible for controlling and monitoring access to restricted areas; verifying personnel, visitors, and credentials; detecting and preventing the introduction or removal of prohibited items; operating physical and electronic security systems; processing visitors; responding to security events; and maintaining accurate security documentation. The ACO must perform all assigned duties in accordance with established Post Orders, Standard Operating Procedures (SOPs), Government directives, security policies, safety requirements, and contractual requirements. ACOs must demonstrate professionalism, sound judgment, strong situational awareness, attention to detail, and the ability to operate effectively both independently and as part of an integrated security team.Responsibilities: Access Control and Physical Security Manage and control the access of employees, contractors, visitors, guests, and other authorized personnel entering or exiting restricted and controlled areas. Verify badges, credentials, access authorization, identification, and other required documentation before permitting access. Prevent unauthorized personnel and prohibited or restricted items from entering or exiting controlled facilities. Maintain continuous situational awareness and surveillance of assigned access control areas. Conduct personnel and item inspections in accordance with applicable Post Orders and security requirements. Remain alert for suspicious activity, security violations, prohibited items, unauthorized access attempts, and other security anomalies. Identify, document, report, and escalate security incidents or anomalies through established Government and CenCore channels. Provide professional and courteous customer service while maintaining strict compliance with security requirements. Communicate clearly and professionally with employees, visitors, Government representatives, security personnel, and other stakeholders. Perform assigned duties independently while maintaining appropriate communication with supervisors and supporting security personnel. Adapt to changing operational conditions, including both high-volume and lower-volume security environments.Visitor Control Center and Credentialing Operations Receive, verify, screen, process, and assist visitors and guests accessing controlled or cleared facilities. Verify visitor authorization, sponsorship, clearance information, identification, and other required access documentation. Issue retention, temporary, visitor, or other authorized badges consistent with approved access and clearance requirements. Issue guest decals for approved functions when required. Produce and issue Common Access Cards (CACs) when authorized and required by Government procedures. Conduct fingerprinting in accordance with applicable federal and Government requirements. Capture and produce credential photographs, including passport and ISOPREP photographs, when required. Assist Government personnel with badge, CAC, credentialing, approval, issuance, and access discrepancies. Troubleshoot visitor and guest access issues and escalate unresolved matters through appropriate Government channels. Maintain accurate visitor records, access transactions, credentialing actions, and operational statistics. Protect personally identifiable, sensitive, and security-related information handled during visitor processing and credentialing activities.Screening Operations Conduct security screening of personnel, visitors, property, packages, and other items as required by the assigned post. Operate approved security screening equipment, which may include: o X-ray screening systems o Walk-through metal detectors o Hand-held metal detection devices o Credentialing and access control systems Identify prohibited or restricted items and take appropriate action in accordance with established procedures. Maintain administrative accountability and appropriate operational control of Government-furnished security equipment. Operate all screening equipment in accordance with training requirements, Post Orders, manufacturer guidance, safety requirements, and Government procedures.Security Operations Center / Command Center Operations Monitor and operate physical and electronic security systems, including: o Access control systems o Closed-Circuit Television (CCTV) o Intrusion detection systems o Alarm monitoring systems o Radios o Telephony and communications systems o Other integrated security monitoring platforms Monitor security events and alarms across assigned facilities and areas of responsibility. Receive, assess, document, and respond to security incidents in real time. Serve as an initial point of communication and coordination for security events and alarms. Dispatch appropriate security personnel and coordinate response actions when required. Communicate with Government personnel, security leadership, internal stakeholders, and emergency responders as appropriate. Escalate incidents in accordance with SOPs, Post Orders, emergency procedures, and contractual requirements. Maintain accurate incident logs, reports, daily activity records, shift documentation, and other required security records. Maintain situational awareness across multiple security systems, facilities, alarms, communications channels, and operational activities simultaneously. Support continuity of operations during emergency situations, elevated threat conditions, equipment outages, or other unusual events. Remain calm, professional, and effective during high-stress or emergency situations.