Primary Responsibility: Directs general office activities and workflow for a single site. Responsibilities may include: payroll, traffic, customer service, and accounting/budgeting functions. May have responsibility for Human Resources functions such as recruitment, training, discipline, labor management provisions, and development of operational policies, programs, and procedures. What You'll Do: • Coordinate activities with other supervisory/lead personnel and with other work units or departments. • Develop or update procedures, policies, and standards. • Implement corporate and departmental policies, procedures, and service standards in conjunction with management. • Interpret and communicate work procedures and company policies to staff. • Work with General Manager to develop annual departmental budget. • Develop work schedules according to budgets and workloads. • Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes. • Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies. • Resolve customer complaints and answer customers' questions. • Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance. • Keep informed of provisions of labor-management agreements and their effects on departmental operations. • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. • Train and instruct employees in job duties and company policies or arrange for training to be provided. • Participate in the recruitment, interview, and hiring process. • Perform other duties as assigned What Experience and Education You Need: • Five to eight years office experience in warehousing and/or logistics • 1-3 years general supervisory/management experience • HS Diploma What Could Set You Apart: • Ability to manage supervisors and employees. • Ability to work in fast-paced, deadline-oriented environment. • Ability to communicate effectively with variety of individuals • Ability to reason, negotiate, instruct, persuade, or speak with others • Ability to pay close attention to detail. • Strong interpersonal skills and judgment in communicating with staff. • Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development. • Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth. • Must have strong relationship skills, be able to provide and model leadership behaviors including the ability to defuse conflict. Relate to other people beyond giving and receiving instructions: they must get along with others without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism. • Excellent written and oral communication skills. • Proven ability to juggle multiple tasks simultaneously. • Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals. • Ability to solve complex problems. • Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines. • Tools and Technology: Proficient in WMS and Microsoft Office, including Word and Excel • Experience in HRIS and ATS systems preferred Physical Requirements: • Requires the ability to sit for long periods of time, with frequent interruptions • Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending • Requires manual dexterity with normal hand and finger movements for typical office work • Talking, hearing, and seeing are important elements of completing assigned tasks • May require travel by automobile and airplane up for business • May require a visit facility operations in temperatures at or below freezing • May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds • Requires the use of various electronic tools • Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes • Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW.