Collections Associate

What you'll do

The AR Analyst will actively manage an A/R portfolio of non-standard, complex accounts with a focus on root cause analysis, identification, and resolution to drive customer payment performance optimization and cash flow. This role handles significant high volumes of transactions which require fast decision-making and a self-starter requiring minimal supervision. This is a critical role in reducing AR exposure by ensuring assigned portfolio is proactively monitored, and issue resolution efforts are timely, effective and according to company policy and procedure. The ideal candidate demonstrates a commitment to excellence, initiative, adaptability, and teamwork.

Essential Functions

• Build and maintain strong working relationships with customers, business development teams, and internal partners.
• Proactively monitor AR aging for assigned portfolio and take ownership to resolve issues, discrepancies, and customer inquiries timely.
• Analyze customer accounts to identify trends, discrepancies and potential risks while driving process improvement recommendations.
• Evaluate accounts for risk of non-collection and make recommendations to management for hold, payment plan, or bad debt reserve.
• Review, research, and resolve unapplied and on account cash.
• Initiate and lead cross-functional discussions to drive resolution
• Support the execution of special projects and ad-hoc analysis as requested by management or based on the need within the organization
• Subject matter expert for critical department processes

What Experience and Education You Need

• Minimum 3+ years prior experience in AR, accounting or finance or similar function within order to cash
• Minimum 3+ years of experience working with large ERP
• Equivalent work experience with exceptional attention to detail and accuracy intermediate to advanced excel skills (vlookup, xlookup, pivot tables)
• High School Diploma
• Detail-oriented with strong analytical and problem-solving skills
• Strong interpersonal, organizational, and written/verbal communication skills with ability to work independently
• Strong understanding of the order-to-cash transaction life cycle
• General understanding of SOX audit requirements in a publicly traded company

What Could Set You Apart

• Bachelor's degree preferred
• Oracle experience preferred
• Proven ability to identify payment trends, analyze root causes, and recommend solutions
• Proven ability to multitask and prioritize in a deadline-driven environment
• Strong customer service mindset and collaborative approach
• Effective problem-solving skills and proactive attitude

Physical Requirements

• Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
• Requires ability to comprehend and communicate with others verbally and/or in writing.
• May require travel by automobile and airplane for business.
• May require visits to warehouse operations in temperatures at or below freezing.
• May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws. EOE/AA M/F/D/V.