Key Responsibilities:

Project Management

• Lead full‑cycle software implementation projects from initiation through go‑live and project acceptance
• Manage project scope, schedules, forecasts, risks, dependencies, and change control
• Serve as the primary point of contact for customers and internal stakeholders
• Develop and maintain detailed project plans and delivery forecasts
• Deliver clear, proactive status reporting to customers and leadership
• Forecast project delivery timelines and financials every month, quarter and year for all assigned projects. Forecasting measures the difference between your project forecasts and the project results
• Manage invoicing milestones and ensure alignment with contractual deliverables
• Identify issues, mitigate risks, and resolve conflicts to keep projects on track
• Conduct post‑implementation reviews and contribute to continuous improvement efforts

Application Consulting & Training

• Serve as a lead application consultant across configuration, testing, UAT, and deployment
• Facilitate requirements gathering and translate business needs into system solutions
• Deliver customer and internal training sessions (remote and onsite as required)
• Guide customers through functional and data validation testing
• Provide best‑practice recommendations to support application adoption and success

Quality & Collaboration

• Participate in functional, regression, and user acceptance testing activities
• Identify and document defects, validating fixes in collaboration with the customer and FAS development teams
• Create and maintain customer project documentation, training materials, and user guides
• Partner with cross‑functional teams and external stakeholders to ensure successful outcomes

Qualifications:

Required

• 5+ years of experience in software implementation or enterprise system delivery
• Proven success managing client‑facing projects with multiple stakeholders
• Strong leadership, communication (written and verbal), negotiation, and conflict-resolution skills
• Ability to manage competing priorities in a fast‑paced, matrixed environment
• Experience supporting configuration, training, testing, and go‑live activities
• Proficiency with Wrike, Excel, PowerPoint, and SharePoint

Preferred

• Experience with LIMS, forensic science, criminal justice, or medical examiner systems
• Experience delivering federal or highly regulated projects
• PMP certification or equivalent (or in progress)
• Familiarity with Wrike or similar project management tools