ASSISTANT GENERAL MANAGER – Universal Studios, Orlando, FL - full-time

$55000 / year

Some nights, weekends and holidays may be required.

Full-time Benefits and Bonus Eligible!

BENEFITS

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Sick Time, Paid Holidays, and Wellness Reimbursement Program.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Smarte Carte, Inc. is a privately held company.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

POSITION SUMMARY

The Assistant General Manager, is a highly visible position which will drive value and significantly impact bottom-line profitability.

KEY RESPONSIBILITIES

• Assist in the responsibility for a multi-million-dollar P& L, with the expectation to deliver excellent results vs. annual and strategic plans.
• Help lead an organization of significant size (20 – 200+)
• Ensure daily operational performance goals are met through managing the labor force and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality.
• Develop and maintain strong relationships with key stakeholders within the business as well as with peers within Smarte Carte.
• Other duties as assigned

EXPERIENCE

• 3-5 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.
• P& L management a plus, but not required.
• 1-3 years of direct management experience of either salaried or hourly associates preferred, but not required.
• Possess strategic leadership, planning and thinking skills, business assessment acumen and value chain mind-set.
• Experience with working in a cross-functional team environment
• Proven change management leadership capability and strong analytical skills

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated strong business acumen as defined by a proven track record of success in an operational environment.
• Ability to forge solid relationships with external constituents e.g. customers, clients, supplier partners, etc. and manage across a wide range of capabilities and personalities.
• Excellent verbal and written communications.
• Strong financial and analytical skills; must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPI’s affect financial outcomes.
• Organized and able to manage multiple priorities effectively.
• Proficient knowledge of Microsoft Office/Suite

LEADERSHIP CHARACTERISTICS

The successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts. This executive is highly intelligent and enthusiastic with a commitment to excellence. In terms of personal competencies, the successful candidate must be hands-on and possess the best combination of strategic thinking that also leads to actual results. This is a practical versus a theoretical thinker who should demonstrate the following competencies:

• Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators.
• Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner.
• Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented.
• Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
• Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse work force.
• Ethics: Highest level of professional integrity and honesty as well as personal credibility.

EDUCATION

• Bachelor's degree preferred or equivalent combination of education and experience.

CERTIFICATIONS/LICENSES

• Valid driver license required
• Ability to get USPS badge required (background check, drug screen)

PHYSICAL REQUIREMENTS:

• Walk and stand for duration of shift
• Lift 40 lbs. to waist height
• Push/pull 75-100 lbs.

#LI-VG1

Experience

• 3 - 5 years: Working in an operations function such as manufacturing, logistics, distribution, process improvement, etc.

• 1 - 3 years: Direct management of employees
• Demonstrated P& L management

Education

• Bachelors or better in Business Administration or related field

Licenses & Certifications

• Drivers License

Skills

• Communication
• Decision Making
• Problem Solving
• Time Management
• Customer Service
• Flexibility
• Collaboration
• Multitasking
• Conflict Resolution
• Computer
• Reporting
• Data Analysis
• People Management

Behaviors

• Team Player: Works well as a member of a group

• Enthusiastic: Shows intense and eager enjoyment and interest
• Leader: Inspires teammates to follow them

Motivations

• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization