The Team:

Acting as a trusted partner to all business areas of Hermès Americas, the Hermès of Paris (HOP) IT Team leads comprehensive technology delivery, innovation and support across the entire systems landscape in the region.

The Opportunity:

The Southeast Regional IT Coordinator will maintain and provide technical support to the retail stores, remote stock rooms, and other corporate locations in the region. This position must specialize in IT services related to hardware, software, infrastructure, databases, networks, and servers to ensure the effective and efficient availability and deployment of IT assets. They will build and maintain close working relationships with regional business leaders including Store Directors, and will represent and advocate for their technology needs, as part of the overall HOP IT team, and following corporate guidance and standards defined by HOP IT in NY and Global IT Team in Paris. The role would also be expected to support local events, liaise with Level 1 helpdesk team, and act as a regional escalation point for support on the ground. Moreover, the this role would be responsible for delivery of wider IT programs to the regions (such as Cybersecurity awareness and outreach), as well as participate on technology projects when applicable to company locations in the US Southeast.

All other duties as assigned by the supervisor.

About the Role:

• Troubleshoot any systems and hardware-related problems and escalate urgent/complex cases to the Senior Director of IT Operations for resolution.
• Provide specialized advice and training to users on optimal computer equipment and software use to increase user productivity.
• Set up new PC's and iPhones for new stores' and corporate employees.
• Install and update programs as necessary.
• Respond to user inquiries submitted via the Help Line, including but not limited to Cegid, Office365, Cisco, Windows, SentinelOne anti-virus, etc.
• Work with management to identify, analyze, and resolve information system problems and trends.
• Assist management with the development and completion of special projects.
• Perform standard system reporting.
• Track and open all trouble issues in ServiceNow.
• Local stores visit to ensure all the IT equipment and software are up to date and replace them if necessary.
• Be the lead liaison for our Southeast stores stretching from Washington, DC, to Miami, Florida for any technical issues that need to be resolved on-site.
• Manage and coordinate local vendors
• Provide basic technology education to the user community in context of their operational needs
• Ensure adherence to Hermes IT Group standards in all local stores and corporate offices

Supervisory Responsibility:

• NO

Budget Responsibility:

• NO

Decision Making Responsibility:

• NO

About You:

• 2-3 years of experience in a retail environment.
• Associates Degree (Bachelor's degree preferred).
• Dedication to an outstanding level of service.
• Understand Incident, Problem, and Change Management processes.

The range for this position is $28.65 - $39.06 per hour. Actual rates are determined on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15, 000 people worldwide with over 6, 000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films "Footsteps Across the World" available on our website. Link here .

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address."A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"