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This role Manages customer contracting process and supports all stakeholders in the area of customer agreements including Sales, Legal, Pricing and other business units. Assesses business needs and proposes recommended contractual language to achieve DHL business objectives.

Key Responsibilities:

• Produce quality and accurate contract documents in accordance with established guidelines and timelines: work with Legal, Sales, Pricing, Regional Tender Team, and other business functions to create Local and Global customer contracts, contract amendments, Letters of Agreement, NDAs, Claims Waivers, specialized agreements and other documents
• Manage the drafting of all complex specialty agreements
• Review customer redlines and identify changes to customer pricing or operational programs being negotiated, and ensure appropriate approvals are obtained
• Perform final review of contract or amendment for accuracy and correctness
• Ensure all corporate controls concerning contract preparation are being followed and documented, lead calls with stakeholders and communicate essential elements of final contract provisions to Sales, Pricing, Finance and other groups that rely on resultant information
• Supervises some CAA processes and projects independently such as training of CAA Analysts, managing Contract Language database, managing workload on Registration Log (CAA Sales request intake)
• Execute contract expirations process
• Review current terms and pricing on expiring contracts and coordinate with Pricing and Sales on changes needed for new agreements and amendments
• Produce expirations report and communicate with Pricing
• Responsible for securing information from the U.S. sales organization, Pricing and Yield Management for Pricing meetings with Area Sales leadership
• Provide critical contractual information used in implementation of annual general price increase (GPI)
• Prepare and deliver Sales training on contract management processes and procedures
• Maintain Contract Lifecycle Management (CLM) system by uploading new executed agreement information and by updating any customer-related information
• Produce scheduled and ad hoc reports from the CLM (Contract Database)