Job Summary

Provides clinical leadership, compassionate, and family centered care for urgent and emergent patients. Utilizes effective problem solving strategies, applies evidence based practice, and a multidisciplinary approach in the plan of care. Provides rapid assessment, treatment, patient and family education, and assures continuity of care through the discharge planning process.

Job Specific Duties

• Coordinates and monitors patient flow, supports patient throughput utilizing appropriate resources from admission, transfer, or discharge & facilitates the processes in a timely manner.
• Identifies clinical strengths and opportunities, re-assigns patient assignments to support clinical competency, and coaches/mentors employees to improve performance and clinical outcomes.
• Flexes the employees to align with census fluctuations and collaborates with the Nursing Leaders to meet staffing needs.
• Promotes/practices cost containment and maintaining fiscal performance by ensuring appropriate supplies and par levels are maintained.
• Supports departmental goals and the Health System strategic plan. Actively participates in the nursing governance council and unit based committee.
• Conducts department huddles, communicates Health System and department updates, and Press Ganey Patient Perception Survey data.
• Fosters staff empowerment and open communication, leads and guides staff to build a high performance, and engaged team.F: Daily/ T: 1-8 hours R: Shared
• Works collaboratively with all levels of the urgent care interdisciplinary team and promotes the team concept within the department & Health System wide.F: Daily/ T: 30 minutes R: Shared
• Interacts with patients and families to review physician plan of care and solicits input and communicate any patient and family concerns to physician.
• Ensures the provision of education about disease processes, treatment, and documents patient/family teachings on health related needs in the electronic health record.
• Administers direct patient care and assuming an assignment during clinical hours.
• Oversees and assists staff in the delivery of patient care through the nursing process of assessment, planning, intervention, and evaluation.
• Responsible for patient care coordination to include accountability for patient throughput and outcomes.
• Identifies opportunities to improve processes and assists with projects to enhance workflow utilizing Lean methodologies and tools.
• Assists and supports the RNs and team with code blue and emergency response efforts.
• Communicates the patient's progress including critical findings and changes in the patients' condition.
• Actively participates in the performance review process through chart reviews and validating timeliness of charting. Ensures all requirements are met.
• Ensuring all staff on the assigned shift is adhering to the regulatory requirements of DNV, CMS, DOH, and other accrediting agencies.
• Ensuring all staff is adhering to department and Health System policies and procedures.
• Promotes an "error free" working environment by consistently providing high-quality, safe care as per policies, conducts prevention rounding, & follows up on identified concerns promptly.
• Conducts, ensures, and audits the accuracy of charge capture at department.
• Completes chart charge corrections and instructs nursing team continually on steps to avoid errors in charges.
• Continually enforces the use of SOARS checklists to hard-wire standard operation procedures to ensure safety and quality.
• Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI).